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Customer Service Representative German + English

3 weeks ago

مصر, Egypt JL Unique Solutions Full time

**Responsibilities**:
**Ensure our customers the best possible service and delivery.**

**Handling inquiries and general customer service.**

**Registration and follow-up of orders.**

**Job Qualifications**:
**Good computer skills.**

**Stable Internet Connection**

**Laptop with good headphones**

**Good command of the Icelandic language and can write grammatically correct text. Knowledge and interest in claim management is an advantage.**

**The resource is in charge of the operational management of the customers on a daily basis, ensuring efficiency and effectiveness in the process of order management.**

**Independent and high-quality work methods, a strong sense of service and interpersonal skills.**

**Salary is fixed 600$ to 800$**

**Must be fluent in with accent (English + German)**

**SPEAKING & WRITING skills must be very good**

**Key Accountabilities**:

- **Monitoring and managing customers’ master data according to distributors’ requirements being the owner of the Accounts.**
- **Managing the customers’ portfolio ensuring the right status of “Follow up with them”**
- **Supporting the organization of events and customers’ visits to guarantee the achievement of sales’ target with assistance during the selection.**
- **Actively analyzing processes/flows and proposing and give them the right solutions for both Customer Service structure and clients’ requests.**
- **Positive attitude. Being calm and cheerful when things go wrong.**
- **Communication. You can listen and say information clearly when you speak or write.**
- **Teamwork.**
- **Self-management.**
- **Willingness to learn.**
- **Thinking skills (problem solving and decision making)**
- **Resilience.**
- **Dynamic, passionate and enthusiastic attitude.**

**Job Types**: Full-time, Contract, Permanent

**Salary**: E£10,000.00 - E£15,000.00 per month

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High school or equivalent (required)

**Experience**:

- expert: 2 years (required)

**Language**:

- german (required)