Digital Growth Strategist

1 month ago

Cairo, Cairo, Egypt Whitecollars Full time

About Whitecollars

Whitecollars is a 360 digital media marketing agency born out of a passion for creativity and delivering exceptional digital solutions. We provide comprehensive services, including Social Media Marketing and Management, Mobile App Development, E-commerce Solutions, Web Application & Design, Creative Artwork (Branding and Copywriting), SEO, and 2D/3D animations.

About the Role:

We are seeking an experienced Digital Growth Strategist to join our team. As a Senior Account Manager, you will build strong, lasting client relationships and drive growth by identifying opportunities with both new and existing clients. You will create tailored proposals that align with each client's goals and work closely with our client's internal teams to ensure seamless, impactful service delivery.

Responsibilities:

  • Client Relationship Management: Build and maintain strong, long-term relationships with key clients, serving as the main point of contact. Act as a trusted advisor, understanding client needs, goals, and challenges, to provide personalized guidance and support.
  • Business Growth and Opportunity Identification: Identify new business opportunities within existing accounts to expand service offerings and drive additional revenue. Onboard new clients by effectively communicating the value of our services. Stay informed about industry trends and client business developments to proactively suggest relevant services.
  • Proposal Development and Presentation: Develop and present tailored proposals and solutions that address each client's unique objectives and pain points. Lead proposal discussions and negotiate contract terms to meet both client and agency needs.
  • Cross-Functional Collaboration: Work closely with sales, marketing, and technical teams to ensure seamless service delivery and optimal client outcomes. Coordinate with project management and support teams to ensure timely and effective implementation of solutions.
  • Performance Tracking and Reporting: Monitor client account performance, regularly assessing the impact and success of services provided. Prepare and present performance reports, highlighting key metrics, successes, and areas for improvement. Use data insights to recommend service adjustments, upsell opportunities, and strategies for client growth.
  • Client Advocacy and Conflict Resolution: Act as a client advocate within the agency, ensuring client concerns are addressed promptly and effectively. Proactively manage potential conflicts or service issues, working towards timely and satisfactory resolutions. Ensure that client feedback is integrated into service improvements and business processes.

Requirements:

  • Bachelor's degree in Marketing, Business Administration, or a related field; a Master's degree is a plus. 5+ years of experience in account management, preferably within a digital marketing or tech-focused agency. Proven track record of managing high-value client relationships and driving growth through upselling and cross-selling services.
  • Experience with cloud services, SaaS products, or related tech solutions is strongly preferred. Strong understanding of digital marketing principles and industry best practices. Familiarity with CRM software (e.g., Salesforce, HubSpot) and project management tools (e.g., Asana, Monday.com) for tracking and managing client interactions.
  • Demonstrated ability to prioritize client needs, build trust, and create a positive client experience. Excellent Communication and Analytical Skills. Strong problem-solving and negotiation skills.

Salary: $120,000 - $180,000 per year, depending on experience.

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