Service Desk Lead

**We’re Hiring! Front Desk Position Available!** Service First is looking for an organized, friendly, and customer-focused individual to join our team as a **Front Desk Representative!** **Location**: New Cairo **Position**: Full-Time (Rotational) **Key Responsibilities**: Manage visitor flow, calls, and recruitment-related inquiries...

Respond to and resolve Service Desk hotline calls and tickets professionally, accurately, and in a timely manner. - Interact with all levels of staff to troubleshoot IT-related issues for Mashreq employees globally. - Consult the knowledge database or conduct online research to investigate and resolve problems with hardware, software, peripherals, VDI,...

**Votre rôle**: The Orange Business IT Service Desk will be supporting the int'l subsidaries/business partners/ B&D and OCD globally. They receive the requests through a web tool or by phone and try to solve them using the documentation available in the knowledgebase and their IT skills and knowledge, if not, it will be escalated to the next level of...

This is a full-time on-site role for a Front Desk Officer The Front Desk Officer will be responsible for managing receptionist duties, providing excellent customer service, handling office equipment, and assisting with office administration tasks on a daily basis. **Qualifications** - Interpersonal Skills and Customer Service proficiency - Experience in...

Key Responsibilities: 1. Guest Check-in and Check-out: Welcome guests upon arrival and ensure a smooth check-in process. Accurately complete check-in and check-out procedures, including billing and payment. Handle room assignments, and credentials, and provide an orientation to the apartment and facilities. 2. Customer Service: Act as a point of contact for...

**About the Role**: SWATX is seeking a motivated and skilled Help Desk Technician to join our Network Operations Center (NOC) team at the L1 level. As a crucial part of our IT support structure, you will be the first point of contact for technical support and issue resolution, ensuring smooth and reliable operations of our network and systems. This position...

Description **ROLE SUMMARY** The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk or booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant...

**Votre rôle**: - Phone support to the users on their availability range. - Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool. - Respond to all escalations in a timely manner in line with the Incident Handling Policy. - Diagnose incidents utilizing administration tools or...

**Key Responsibilities**: **Admin Facility** - Responsible on all AXA premises services including housekeeping & maintenance - Handle all request & complaints faced by the staff for any of facility maintenance service - Quarter report for the quality of service of the Facility Management. - Handle the staff parking logistics. - Make a purchase for items...

**Votre rôle**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...

**Votre rôle**: The purpose of Senior Service Readiness Manager is to lead the customer Journey rom Build to Run, to ensure smooth Transition of the Business and manage the activities related to Unified Communication solutions (EIC), process knowledge transfer and sharing all the Business requirement between Delivery, Life Cycle & Expertise teams. DUTIES &...

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**: Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people...

The United States Agency for International Development (USAID) in Egypt, working through the Learning Activity contractor Q2 Impact, seeks a senior-level consultant to lead the development of a study on the current state of Egyptian tourism. This study will provide essential contextual and background information to inform the design of a new USAID activity...

The United States Agency for International Development (USAID) in Egypt, working through the Learning Activity contractor Q2 Impact, seeks a senior-level consultant to lead the development of a study on the current state of Egyptian tourism. This study will provide essential contextual and background information to inform the design of a new USAID activity...

**What you’ll do**: The Category Lead manages procurement activities across the category. Ensuring that cost savings are delivered and cost management structures are leveraged through effective negotiations and securing favourable terms and volume discounts, achieving measurable value for Vodafone.Typically reports to the Senior Category Manager or Head of...

Envision Employment Solutions is currently looking for a Tower Lead - Enterprise Service Management (ESM) for one of our partners, a global leader in consulting, digital transformation, technology and engineering services. This position requires flexibility to work on US times and flexibility to travel abroad when needed. **Responsibilities**: - End-to-end...

**Additional Information** **Job Number**24218518 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...

**Additional Information** **Job Number**24164740 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Residences New Cairo Al Jazi First, 42 El Hegaz Street Mohandessin, Giza, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that...

**Additional Information** **Job Number**24182829 **Job Category**Rooms & Guest Services Operations **Location**Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the highest levels of hospitality and...

**Additional Information** **Job Number**25015152 **Job Category**Rooms & Guest Services Operations **Location**Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the...