Service Desk Engineer

**We’re Hiring! Front Desk Position Available!** Service First is looking for an organized, friendly, and customer-focused individual to join our team as a **Front Desk Representative!** **Location**: New Cairo **Position**: Full-Time (Rotational) **Key Responsibilities**: Manage visitor flow, calls, and recruitment-related inquiries...

**Join our Team**: **About this opportunity** At Ericsson, we are seeking a highly organized and results-driven Service Desk Manager to lead and manage the operations of our Service Desk within the Network Operations Center for mobile networks. The Service Desk Manager will oversee teams responsible for Helpdesk, Change Management, Incident Management,...

**Votre rôle**: - Phone support to the users on their availability range. - Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool. - Respond to all escalations in a timely manner in line with the Incident Handling Policy. - Diagnose incidents utilizing administration tools or...

**Votre rôle**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates to...

**Workplace Digital Services - Telecom Services** **Key Responsibilities**: - Installing, troubleshooting and configuration of related Telecom / Cisco telephony equipment & infrastructure (desk phones, softphones, VGW, E1s, Headsets,) in local site (Cairo MSC) and support remote sites in EUMA region, for example Morocco, Mauritius, Greece, Rome, Istanbul,...

**Responsibilities** - Lead and manage a team of L2 and L3 cloud engineers, providing guidance, mentorship, and performance management. - Oversee the day-to-day operations of the managed services team, ensuring timely resolution of technical issues and adherence to SLAs. - Collaborate with clients to understand their cloud requirements and develop tailored...

Overview: - Maintain and optimize the Jira Service Desk tool support with a connected database for hardware management. - Implement new requirements for the Jira Service Desk, such as new types of services and field extensions, after consultation with the client. - Utilize Application support and implement solutions independently after technical...

Description **ROLE SUMMARY** The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk or booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant...

gybell is hiring a telecom Engineer ( External resident engineer) for a well-known Telecommunication Company. **key responsibilities**: External resident engineer scope of work: - Installing, troubleshooting, and configuration of related Telecom / Cisco telephony equipment & infrastructure (desk phones, softphones, VGW, E1s, Headsets,) in the local sites...

**Key Responsibilities**: **Admin Facility** - Responsible on all AXA premises services including housekeeping & maintenance - Handle all request & complaints faced by the staff for any of facility maintenance service - Quarter report for the quality of service of the Facility Management. - Handle the staff parking logistics. - Make a purchase for items...

Overview: **WELCOME TO SITA**: We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with...

**Role Purpose**: - Network Specialist - Customer facing technical service desk, graduate engineer (BE / BTech) or have the knowledge through courses, with adequate knowledge of networking (CISCO certified). - Role purpose is to provide technical service desk support to premium service customers with complex solutions and complex SLA requirements in a...

**Additional Information** **Job Number**25028071 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and personal appearance are clean...

**Role purpose**: Accountable for the successful integration of services / local markets into production and support with the appropriate balance of speed, cost and minimum disruption. The success of Service Support Integration management is in the ability of Service Operations to support the business processes via the installed service base. The...

The IT Service Delivery Manager (ITSDM) is responsible for ensuring the efficient and effective delivery of IT services to meet business needs. This role oversees service management processes, ensures high customer satisfaction, and aligns IT service delivery with organizational goals. The ITSDM works closely with internal teams, vendors, and stakeholders...

Innovate high-purity, high-performance chemicals and materials We have an opportunity for a Field Service Engineer II at Honeywell, you will have the opportunity to provide technical support and expertise to our customers. You will be responsible for troubleshooting and resolving technical issues, ensuring the successful implementation of our solutions, and...

**Votre rôle**: Provide technical point of contact for customers’ incidents. Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. Ø Document all...

MSSR will act as the ADS representative for all matters related to Material Support Services at the customer’s site. _ - As such, the MSSR should always be in the position to provide the highest possible level of Services, and respond to and solve all the customer´s requirements and needs related to Material Support being the natural interface between ADS...

Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers, perform all Service Operations activities according to SITA...

**Votre rôle**: Key Tasks and Responsibilities: - Provide level 3 network support, to all network related incidents (SDWAN, WAN, LAN, WLAN, etc.) to global incident management teams. - Responsible for all operational faults/crisis for all customers supported by OBS, acting as highest operational technical escalation level - Responsible for fault isolation...