Service Desk Manager

**We’re Hiring! Front Desk Position Available!** Service First is looking for an organized, friendly, and customer-focused individual to join our team as a **Front Desk Representative!** **Location**: New Cairo **Position**: Full-Time (Rotational) **Key Responsibilities**: Manage visitor flow, calls, and recruitment-related inquiries...

Jadeer is hiring on behalf of one of our clients in Cairo, Egypt. Our client is a leading IT solutions provider, specializing in cloud services, technology support, and tailored IT solutions to enhance business efficiency and productivity. **Job Title: IT Help Desk** **Scope**:We are seeking a dedicated and customer-focused IT Help Desk Support...

_**SUMMARY**:_ - **Duties**:_ - _Investigates, diagnoses, and resolves system problems related to networks, software, internet access, Ciscos, and hardware for District systems users. Provides help desk services via remote access to troubleshoot and support district staff on software use._ - _Performs other assigned comparable duties within the scope of...

**Responsibilities** - Lead and manage a team of L2 and L3 cloud engineers, providing guidance, mentorship, and performance management. - Oversee the day-to-day operations of the managed services team, ensuring timely resolution of technical issues and adherence to SLAs. - Collaborate with clients to understand their cloud requirements and develop tailored...

The IT Service Delivery Manager (ITSDM) is responsible for ensuring the efficient and effective delivery of IT services to meet business needs. This role oversees service management processes, ensures high customer satisfaction, and aligns IT service delivery with organizational goals. The ITSDM works closely with internal teams, vendors, and stakeholders...

**Votre rôle**: - Phone support to the users on their availability range. - Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool. - Respond to all escalations in a timely manner in line with the Incident Handling Policy. - Diagnose incidents utilizing administration tools or...

**About Us** Udacity is on a mission of forging futures in tech through **_radical_** talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our...

**Votre rôle**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates to...

Description **ROLE SUMMARY** The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk or booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant...

**Votre rôle**: **Responsibilities**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated...

**Votre rôle**: The purpose of Senior Service Readiness Manager is to lead the customer Journey rom Build to Run, to ensure smooth Transition of the Business and manage the activities related to Unified Communication solutions (EIC), process knowledge transfer and sharing all the Business requirement between Delivery, Life Cycle & Expertise teams. DUTIES &...

**Key Responsibilities**: **Admin Facility** - Responsible on all AXA premises services including housekeeping & maintenance - Handle all request & complaints faced by the staff for any of facility maintenance service - Quarter report for the quality of service of the Facility Management. - Handle the staff parking logistics. - Make a purchase for items...

**Workplace Digital Services - Telecom Services** **Key Responsibilities**: - Installing, troubleshooting and configuration of related Telecom / Cisco telephony equipment & infrastructure (desk phones, softphones, VGW, E1s, Headsets,) in local site (Cairo MSC) and support remote sites in EUMA region, for example Morocco, Mauritius, Greece, Rome, Istanbul,...

**Additional Information** **Job Number**25028071 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and personal appearance are clean...

**Additional Information** **Job Number**25024535 **Job Category**Sales & Marketing **Location**The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt, 11221 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the property’s Banquets/Catering Department in the property's reactive and proactive...

Overview: - Maintain and optimize the Jira Service Desk tool support with a connected database for hardware management. - Implement new requirements for the Jira Service Desk, such as new types of services and field extensions, after consultation with the client. - Utilize Application support and implement solutions independently after technical...

**Grade**: G7 **Contractual Arrangement**: Fixed-term appointment **Contract Duration (Years, Months, Days)**: Duration of contract will depend on the needs of the department **Job Posting**: Dec 4, 2024, 5:40:28 AM **Closing Date**: Dec 18, 2024, 4:59:00 PM **Primary Location**: Egypt-Cairo **Organization**: EM/BFS Budget & Finance...

**Additional Information** **Job Number**25034229 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel Cairo, Ring Road - Mirage City - P.O.Box 427, Cairo, Egypt, Egypt, 11757 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

**Additional Information** **Job Number**25037075 **Job Category**Rooms & Guest Services Operations **Location**Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...