
IT Help Desk
4 weeks ago
Jadeer is hiring on behalf of one of our clients in Cairo, Egypt. Our client is a leading IT solutions provider, specializing in cloud services, technology support, and tailored IT solutions to enhance business efficiency and productivity.
**Job Title: IT Help Desk**
**Scope**:We are seeking a dedicated and customer-focused IT Help Desk Support professional to be the first line of technical support for users. The primary responsibility of this role is to provide efficient and timely resolutions for basic technical issues, ensuring mínimal disruption to users' work routines.
**Responsibilities**:
**Incident Management**:
- Log, prioritize, track, route, and categorize incidents reported by clients.
- Record user requests along with relevant data for documentation and tracking purposes.
- Monitor server notifications and respond appropriately.
**User Support**:
- Resolve hardware and software issues, including basic troubleshooting tasks.
- Troubleshoot printer-related issues and other commonly occurring problems.
**Problem Resolution**:
- Resolve basic usage difficulties, username and password challenges, and primary setup issues.
- Provide clear product details and assist with IT service desk requests.
- Escalate unresolved issues to Tier 2 support, following the established escalation process.
**Qualifications**:
- +2 years of proven experience in IT support field.
- Strong understanding of basic IT principles and troubleshooting techniques.
- Effective communication skills, with the ability to explain technical concepts clearly.
- Strong organizational skills for logging and tracking incidents.
- Ability to work in a fast-paced environment and maintain a high level of customer service.
**Working Conditions**:
- Working Hours: 9-5 (Sun-Thursday), flexible
- Working Model: Hybrid (2 to 3 days on-site)
At Jadeer, we value diversity and equal opportunity. We welcome applicants from all backgrounds and experiences.
-
IT Help Desk
4 weeks ago
القاهرة, Egypt Etisal International Full time_**SUMMARY**:_ - **Duties**:_ - _Investigates, diagnoses, and resolves system problems related to networks, software, internet access, Ciscos, and hardware for District systems users. Provides help desk services via remote access to troubleshoot and support district staff on software use._ - _Performs other assigned comparable duties within the scope of...
-
IT Hep Desk
4 weeks ago
القاهرة, Egypt Instabug Full time**Job Purpose** The IT Help Desk is responsible for providing first-level technical support to end-users in a timely and efficient manner. This role involves handling user inquiries, troubleshooting basic IT issues, and ensuring the smooth operation of IT services within the organization. **Responsibilities**: - Diagnose and resolve hardware, software,...
-
IT Help Desk
4 weeks ago
القاهرة, Egypt Azdan Full timeSummary: Key Responsibilities: - Diagnose and resolve hardware malfunctions, software conflicts, and connectivity issues. On-call or afterhours support may be required. - Respond to and resolve helpdesk tickets in a timely and professional manner. - Offer guidance and training to end-users on system usage and best practices. - Maintain and repair PCs,...
-
IT Help Desk
4 weeks ago
محافظة القاهرة, Egypt pentavalue Full time**Company Description** PentaValue is a rising global Software and digital solutions organization based in Cairo, Egypt founded in 2015. The firm offers your business the best technology, consultation, digital marketing service, security system service and security system. We believe that quality and client satisfaction are our priority, We are focused on...
-
Deal Desk Analyst
4 weeks ago
القاهرة, Egypt Udacity Full time**About Us** Udacity is on a mission of forging futures in tech through **_radical_** talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our...
-
Front Desk Agent
3 weeks ago
القاهرة, Egypt InterContinental Full timeFirst impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. **A little taste of your day-to-day** Every day is different, but you’ll...
-
Customer Support Agent Multichannel
4 weeks ago
محافظة القاهرة, Egypt Ueni Ltd Full time**Who are we?** Pronounced "You and I", UENI provides low-cost, easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do to get more visibility, customer leads, and sales. **Working Hours**:40h/week. Monday-Friday with one working weekend every 4 weeks. 9am-6pm EST Top performers...
-
IT Administrator
3 weeks ago
القاهرة, Egypt One Imperium Full timeWhat does an IT Administrator do? An IT Administrator handles the upkeep, configuration, and reliable operation of computer systems, particularly multi-user computers such as servers. They ensure the internal IT structure of the company remains robust and efficient, handling tasks such as software upgrades, user training, troubleshooting, and network...
-
Customer Support Executive
4 weeks ago
القاهرة الجديدة, Egypt Dubizzle MENA Full timedubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the...
-
IT Specialist,
2 weeks ago
القاهرة, Egypt Invitro Capital Full time**Job Overview**: Invitro Capital is seeking a highly skilled **IT Specialist** to oversee the management of our global IT infrastructure, including hardware procurement, asset management, help desk operations, and compliance. This role encompasses supporting the company’s technological needs across multiple locations, with a strong focus on DNS...
-
Front Desk- Agent
2 days ago
القاهرة, Egypt Marriott International, Inc Full time**Additional Information** **Job Number**25007978 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel Cairo, Ring Road - Mirage City - P.O.Box 427, Cairo, Egypt, Egypt, 11757 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...
-
Collector
4 weeks ago
القاهرة, Egypt NPG Associates Full time**Job description** - **JOB SUMMARY**:_ Collector I / Closer is our entry level position whose responsibility is to locate the consumer and notify them of the delinquent account. This is the most important role in our company because it requires discipline through a high volume of outbound and inbound calls. - **COMPANY SUMMARY**:_ Our mission is to help...
-
1st Line Support Analyst/ Engineer
4 weeks ago
القاهرة, Egypt Atos Full time**Job Applicant Privacy Notice**: **1st LINE SUPPORT ANALYST/ ENGINEER**: - Publication Date: Jan 14, 2025 - Ref. No: 523632 - Location: Cairo, EG **Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **The future is our...
-
Representative, Remote Technical Support
2 weeks ago
القاهرة, Egypt Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Customer Service Representative
2 weeks ago
القاهرة, Egypt Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Senior Application Support
4 weeks ago
القاهرة, Egypt Giza Systems EG Full timeTroubleshoot, diagnose, and resolve performance issues and system incidents related to K2 workflows - Continuously monitor K2 workflows and systems to identify potential problems and resolve them proactively - Work closely with other teams to address system incidents and improve workflow functionality - Maintain thorough documentation of incidents,...
-
Technical Support
3 weeks ago
القاهرة, Egypt DXC Technology Full timeTo be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you. Ultimately, you will...
-
Technical Support Engineer
4 weeks ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...
-
Junior IT Support Engineer
3 weeks ago
القاهرة, Egypt Dubizzle MENA Full timedubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the...
-
Executive Assistant
3 weeks ago
القاهرة, Egypt Mastercard Full timeOur Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...