Customer Support Agent Multichannel

4 days ago


محافظة القاهرة, Egypt Ueni Ltd Full time

**Who are we?**

Pronounced "You and I", UENI provides low-cost, easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do to get more visibility, customer leads, and sales.

**Working Hours**:40h/week. Monday-Friday with one working weekend every 4 weeks. 9am-6pm EST

Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.

**Responsibilities**:

- Reach sales & retention targets to ensure the customer experience is maximized.
- Educate our growing customer base in the use of our tools and the technology that backs it up.
- Become an expert in every aspect of our products & be a true advocate for our customers.
- Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency
- Investigate technical issues and provide ideas for fixes.
- Experience in ticketing and/or live chat software is a must (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.)
- Experience working remotely is an advantage
- Strong communication skills, some of our team members are located in other offices.
- Genuine desire to create the best customer journey possible.
- Able to explain complex concepts in easy-to-understand language.


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