Tower Lead

6 months ago

مصر, Egypt Envision Employment Solutions Full time

Envision Employment Solutions is currently looking for a Tower Lead - Enterprise Service Management (ESM) for one of our partners, a global leader in consulting, digital transformation, technology and engineering services.

This position requires flexibility to work on US times and flexibility to travel abroad when needed.

**Responsibilities**:

- End-to-end responsibility for the solution across transition, run and transformation in ESM Portfolio tower portfolio area
- Responsible for development of the tower solution related elements with support of Solution specialists and SMEs
- Ensure all client requirements within scope are analysed and solutioned
- Work with other tower owners to align solutions
- Provide detailed cost input including inputs from SMEs and ensures that tagging is in line with strategy set by Solution Lead & DA.
- Identify cost behaviours of cost lines and relationship to client unit pricing
- Work with other members of the team to align on common assumptions and to avoid gaps and overlaps
- Clearly articulate the basis of any subcontractor/supplier (e.g. OSS provide or software supplier) quotes, including assumptions and exclusions and the validity period of pricing - works directly with subcontractor
- Solutions to the client SLA’s, and documents/agrees any exceptions from the standards
- Input to Solution Artefacts (Cost systems, RAIDE, Solution Approval pack etc)
- Review and inputs to the contract schedules, SoW, SLA etc
- Contribute to proposal writing - aligned to sales strategy, themes, scoring mechanism
- Support Commercial Lead with Draft/mark-up of the schedules relating your part of the solution (SoW, SLA etc.)
- Support Solution Lead and contribute to the Sales to Delivery Handover (StDH)
- Bring in market intelligence from a portfolio “competitiveness” standpoint both from the global and regional markets. Key areas are analysing the client buying patterns, price points and third-party analyst views on the portfolio.
- Good grasp on similar portfolios available in the market with the ability to analyse, stich & customize some of the core portfolio services & solutions, as per specific client needs (not falling under the standard portfolio services & offers)

**Requirements**:

- An experienced Service Integration SME/Architect/Solutions architect/Consultant with proven thought leadership in technical and process implementations
- 3+ years of hands on experience in IT Service Integration design, transition or operations processes
- 3+ years of hands on experience in business analysis and configuration or administration of ITSM modules of ServiceNow Platform
- Excellent at communicating solutions to both technical and non-technical audiences
- Analytical mind with evaluative and problem-solving abilities, able to define technical solutions aligned with client’s business problems at an architectural and design level of detail
- Familiarity of other Service Management Tools (such as BMC Remedy, Kinetic Data)
- Experience in Service Request Management and Fulfillment, Service Catalogue is a plus
- Experience in implementation of non-core ServiceNow modules (i.e. Service Portfolio, Service Offerings, etc.)
- Experience in implementation of non-ITSM ServiceNow modules (i.e. HR, Shared Services, Security, etc.)
- Experience in Service Asset Configuration Management
- Experience in Organizational Change Management

**Benefits**:

- Competitive Salary based on experience
- Social and medical insurance
- Learning, development and career progression

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