Reporting Analyst

3 months ago


مصر, Egypt Webhelp Full time

**Workforce Management (WFM)**

**Location**
- Giza, Egypt***

Job Title:
Reporting Analyst (Service Tower Specialist)

**Job Description**:
Position in family will impact accountabilities such that Associate levels may complete some tasks under guidance and
may have responsibility for less complex tasks. As the position moves toward Senior level, incumbents will
increasingly:

- Work on activities with higher impact and/or complexity
- Have a broader geographical scope
- Have more regular contact with senior or executive management
- Complete tasks independently, without guidance
- Support or coordinate peers within department or deliver training to internal customers
- Initiate and lead projects, including cross functional projects

**Responsibilities**:

- Conduct internal and external quality measurements within the Service Tower.
- Manage performance metrics to ensure optimal service delivery.
- Oversee communication office operations.
- Monitor service performance on a daily and weekly basis.
- Ensure compliance with established processes.
- Engage stakeholders to foster collaboration and alignment.

Key Duties:

- Provide specialist advice to employees, management, and customers.
- Maintain and improve systems and processes.
- Lead cross-functional projects to enhance service quality.
- Independently handle tasks of higher complexity.
- Support and train internal customers as needed.

Qualifications:

- Bachelor's degree in Business Administration or related field (Master's preferred).
- Previous experience in service quality analysis or similar roles.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Proficiency in project management and process improvement.

**Location**:
Egypt, Cairo RHQ

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents


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