Bilingual Field Support Lead

2 weeks ago

مصر, Egypt Teleperformance Full time

_**Teleperformance is hiring a "Bilingual Field Support Lead" for a big Canadian company. (French & English Speaker)**_
- **General Summary**:_
- **The Field Support Lead will support the execution of nationally driven store support programs around technology, security, operations, loss prevention and training.**_
- **Reporting to the Field Support Manager; and working closely with the Sales & Operations Team; as well as various internal & external partners; the Field Support Lead will support the team in their efforts to execute nationally driven store support programs around technology, security, operations, loss prevention and training.**_
- **The Field Support Lead will also support the security and technology maintenance / support plan for the company's Retail environment.**_
- **The Field Support Lead will support the three pillars of the organization: People, Performance, and Precision.**_
- **Principal Duties & Responsibilities**:_**:

- Support the in-field security & technology maintenance / support plan for the Retail environment.**_**:

- Adhere to the Canadian Field Support Team schedule.**_**:

- Collaborate and support their peers on the Field Support Team spread across Canada.**_**:

- Ensures delivery of action and support, where needed in province, in time.**_**:

- Works to achieve performance metrics tied to service; aligned to the KPI’s of the Region & Company.**_**:

- Ensures professional, responsive, supportive communication practices at all times.**_**:

- Supports the 911 plan to prevent lost sales or other risks to the business: i.e. a “remote in “strategy; “hardware quick ship”; etc. Ensures stores experience mínimal down time.**_**:

- Supports and responds to all predetermined contact strategies, to execute and manage IT issues, LP escalations, etc. i.e. 1-800#, call ticketing systems, a tip line, paging system, etc.**_**:

- Provides inputs to all systems to track technology inventory and warranty - i.e. All hardware, demo devices, software licencing, repairs, replacement, etc.**_**:

- Works with the LP Team to support Loss Prevention by proactively auditing and identifying operational process gaps or fraud/shrink/risk threats.**_**:

- Collaborates with the Operations & Sales Team to leverage data and reporting to identify opportunity around churn, returns, discounting, buyer’s remorse, non-pay, etc.**_**:

- Collaborates with the LP Team to investigate issues escalated by carriers, internal staff, etc.**_**:

- Supports the culture of communication to drive professional and constructive feedback back.**_**:

- Partners with the Sales Team to train on all necessary topics. (i.e. Operational Processes, LP Issues, Technology Use, Carrier Systems, Selling Skills, Product Knowledge, etc.).**_**:

- Works with the LP Team to develop plans to minimise losses due to training gaps/or purposeful errors (i.e. discounting, fraud, returns, systemic opportunities for risk, etc.).**_**:

- Supports the organisation by supporting New DM’s and Field Staff to learn what they need - faster - so they can be held accountable.**_**:

- Oversees security roles in terms of permissions around onboarding and Offboarding employees into RQ4, NI, ADP, Carrier Portals, Nudge, LMS, etc. to ensure this is done in real time and minimize threats to the organization.**_**:

- Partners with HR in all employee change processes to ensure all company records are current.**_**:

- Supports the communication strategy to ensure proactive, detailed feedback to carriers when systems are difficult, error prone or simply not working.**_**:

- Maintains the demo device library in RQ4 for their area (Store Demos, Manager Demos, DM Demos - etc.)**_**:

- Collaborates with Training to create training & support tools.**_
- **Qualifications**:_**:

- Fluency in English is a must**_**:

- Must have work-proficiency knowledge in French language**_**:

- Minimum of 5 years’ experience in retail operations; ideally within the wireless/electronics space and in a managerial role.**_**:

- Strong Retail Operational background with Sales and Loss Prevention experience in wireless / electronics retail.**_**:

- Solid Retail Sales competency with demonstrated ability to coach and train others**_**:

- A strong proficiency of networking structures and diagnostics to help in end-user troubleshooting**_**:

- Knowledge and understanding of Windows Operating Systems (XP, Windows 7)**_**:

- Knowledge and understanding of Kaspersky Antivirus**_**:

- Knowledge of iQmetrix RQ4 an asset**_**:

- Additional IT training & certifications an asset**_**:

- Effective time management skills and the ability to prioritize competing deadlines is a must.**_**:

- Must display strong written and verbal communication skills.**_**:
**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: E£18,000.00 - E£23,000.00 per month

Application Question(s):

- What is your level of proficiency in English? (B2 fluent or C1 nati

  • Assistant HR- Bilingual

    3 weeks ago

    مصر, Egypt World wide dispatch management Full time

    **Join Our Team as a Bilingual French and English Assistant HR Remotely!** Are you passionate about human resources and fluent in both French and English? We are seeking a dynamic individual to join our team as a Bilingual French and English Assistant HR. This is an exciting opportunity to contribute to a growing organization and make a difference in the...

  • Bilingual Travel Agent

    9 hours ago

    مصر, Egypt TTEC Full time

    Bilingual Travel Agent - French-English At TTEC, we're all about the Human Experience. Elevated. As a **Bilingual Travel Agent - French-English** in **Cairo, Egypt**, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. **What You'll be...

  • Bilingual Travel Agent

    9 hours ago

    مصر, Egypt TTEC Full time

    Bilingual Travel Agent - German-English At TTEC, we're all about the Human Experience. Elevated. As a **Bilingual Travel Agent - German-English** in **Cairo, Egypt**, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. **What You'll be...

  • Customer Excellence Lead

    1 day ago

    مصر, Egypt Si-Ware Systems Full time

    **Day to Day work responsibilities** - Problem solving and troubleshooting, with analyzing the customer challenges and problems - Prioritization of tasks and responsibilities - Bug reporting, escalation is based on good judgment and clear description of problems/bugs. - Manages escalated cases from internal channels to troubleshoot issues customers are...

  • Operations Manager

    3 weeks ago

    مصر, Egypt IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • German Game Changer

    3 weeks ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: German Game Changer - Bilingual **Job Description**: Due to our incredible growth, we’re looking for Customer Service Advisors with German language skills ( Bilingual ) to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known...

  • Lead Commissioning Engineer

    1 day ago

    مصر, Egypt GE Renewable Energy Full time

    **Roles and Responsibilities** - All activities related to the testing and validation of an equipment, facility or plant in accordance to the design objectives or specifications for operational use. includes Performance Services, Performance tests - Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with...

  • Italian Game Changer

    3 weeks ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Italian Game Changer - Bilingual **Job Description**: Due to our incredible growth, we’re looking for Customer Service Advisors with Italian language skills ( Bilingual ) to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known...

  • French Game Changer

    3 weeks ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: French Game Changer - Bilingual **Job Description**: Due to our incredible growth, we’re looking for Customer Service Advisors with French language skills ( Bilingual ) to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known...

  • Bilingual Customer Service Representative

    1 day ago

    مصر, Egypt Transcom WorldWide Full time

    **Location**:Egypt, Cairo **Job category**: **Language**:French **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village **Join us as a Technical Support Representative!** Job Responsibilities: - Provide superior Technical Support by assisting clients, using the...

  • Bilingual Customer Service Representative

    1 day ago

    مصر, Egypt Transcom WorldWide Full time

    **Location**:Egypt, Cairo **Job category**: **Language**:German **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village **Join us as a Technical Support Representative!** Job Responsibilities: - Provide superior Technical Support by assisting clients, using the...

  • Bilingual Customer Service Representative

    9 hours ago

    مصر, Egypt TTEC Full time

    Bilingual Customer Service Representative - German-English At TTEC, we're all about the Human Experience. Elevated. As a **Customer Service Representative - German-English** in **Cairo, Egypt**, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company...

  • Bilingual Customer Service Representative

    9 hours ago

    مصر, Egypt TTEC Full time

    Bilingual Customer Service Representative - French-English At TTEC, we're all about the Human Experience. Elevated. As a **Customer Service Representative - French-English** in **Cairo, Egypt**, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company...

  • Radio Field Optimization Tech Lead

    1 day ago

    مصر, Egypt Vodafone Full time

    **What you’ll do**: **Role Purpose**: A Radio Field Optimization Technical Lead will be a member of a team coordinated and supervised by a Senior Supervisor and managed by the Mobile NW Service Assurance Senior Manager. This position should perform job requirements without any significant guidance or supervision. **Main responsibilities**: - Contribute...

  • Field Technical Support Consultant

    2 weeks ago

    مصر, Egypt Hewlett Packard Enterprise Full time

    Field Technical Support Consultant This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **_ Job Family Definition:_** Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology...

  • Customer Support Lead

    1 day ago

    مصر, Egypt Novasyte Full time

    Provides Customer Service and Application support across a range of products and platforms. Essential Functions - Provides a broad range of information technology support activities on multi-platform environments. - Reviews, analyzes, and evaluates break/fix resolutions in regards to different systems operations. - Develops solutions to complex problems...

  • Informaticien As 400/erp Migration Bilingue Italien

    7 days ago

    مصر, Egypt Maten Full time

    **Responsabilités Principales**: **Migration d'ERP vers MINOS: (Des connaissances Minos ne sont pas demandé)** - Concevoir et mettre en œuvre un plan de migration de l'ERP actuel vers le système MINOS. - Assurer la migration des données et des processus métier de manière transparente et efficace. - Collaborer avec les équipes internes pour s'assurer...

  • Home-based German

    7 days ago

    مصر, Egypt Callnovo Full time

    Callnovo Contact Center is a professional Canadian-based outsourced global call center with 16+ years of customer service outsourcing solutions. Currently, We are looking for an Experience Customer Retention Agent for one of our software account, who have German/English Bilingual languages ablilities. - Support German working time, 8 to 12 hours per day, 4...

  • Application Support Lead

    9 hours ago

    مصر, Egypt Novasyte Full time

    Job Overview Provides information technology support across a range of products and platforms. Essential Functions - Provides a broad range of information technology support activities on multi-platform environments. - Reviews, analyzes, and evaluates break/fix resolutions in regards to different systems operations and networking activity. - Develops...

  • Credit & Collection Team Lead

    9 hours ago

    مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...