Italian Game Changer

7 months ago

مصر, Egypt Webhelp Full time

**Customer Service/Support**

**Location**
- Cairo, Egypt***

Job Title:
Italian Game Changer - Bilingual

**Job Description**:
Due to our incredible growth, we’re looking for Customer Service Advisors with Italian language skills ( Bilingual ) to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known brands.

**In this role, you'll**:

- Become a product pro, mastering the ins and outs of the latest trends.
- Troubleshoot issues with patience and a can-do attitude.
- Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
- Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals.

**Essential Functions/Core **Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’)
- Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Italian Level B2 / English B1
- A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
- Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
- Ability to fluently communicate in the required language of support, both written and verbally.
- Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
- Basic computer navigation skills and PC Knowledge.
- Ability to work as a team member, as well as independently.
- Dependable with proficient attention to detail.
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
- Able to rotate shifts, as needed.
- Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
- Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.

**Based on location and/or program, additional experience/skills may be required**
- **Job requirements may vary by country and will not contravene any local laws**

**Career Framework Role**:

- Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community

**Disclaimer**:

- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.

**Location**:
Egypt, Cairo RHQ

Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

  • Spanish Game Changer

    7 months ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Spanish Game Changer **Job Description**: Due to our incredible growth, we’re looking for Customer Service Advisors with Spanish language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known brands. In this role, you'll: -...

  • German Game Changer

    7 months ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: German Game Changer - Bilingual **Job Description**: Due to our incredible growth, we’re looking for Customer Service Advisors with German language skills ( Bilingual ) to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known...

  • French Game Changer

    7 months ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: French Game Changer - Bilingual **Job Description**: Due to our incredible growth, we’re looking for Customer Service Advisors with French language skills ( Bilingual ) to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known...

  • Data Science Intern

    8 months ago

    مصر, Egypt WaslaBrowser Full time

    We were born out of a deep desire to make shopping a little **_more magical_** for everyone. You see, we know that shopping isn't just about acquiring things. It's about the rush you get when you find the perfect item that speaks to your soul It's about the joy you feel when you finally own something you've been dreaming about for ages. We're here to...

  • Consultant

    7 months ago

    مصر, Egypt HCL Technologies Full time

    Cairo 4.5-8 Years Egypt **Job Description (Posting)** We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader...

  • Sustainabilty Data Analyst

    8 months ago

    مصر, Egypt Talent Pal Full time

    At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to...

  • Cards Activation Lead

    8 months ago

    مصر, Egypt WaslaBrowser Full time

    We were born out of a deep desire to make shopping a little **_more magical_** for everyone. You see, we know that shopping isn't just about acquiring things. It's about the rush you get when you find the perfect item that speaks to your soul It's about the joy you feel when you finally own something you've been dreaming about for ages. We're here to...

  • Technical I, IT Operations

    7 months ago

    مصر, Egypt Webhelp Full time

    **Information Technology** **Location** - Alexandria, Egypt*** Job Title: Technical I, IT Operations (TCF) **Job Description**: We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are...

  • Market Research and Nrm Analyst

    8 months ago

    مصر, Egypt Talent Pal Full time

    At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to...

  • Senior Consultant Specialist

    7 months ago

    مصر, Egypt HCLTech Full time

    We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten...

  • Junior Motions Designer

    7 months ago

    مصر, Egypt WaslaBrowser Full time

    We were born out of a deep desire to make shopping a little **_more magical_** for everyone. You see, we know that shopping isn't just about acquiring things. It's about the rush you get when you find the perfect item that speaks to your soul It's about the joy you feel when you finally own something you've been dreaming about for ages. We're here to...

  • Senior Brand Manager

    7 months ago

    مصر, Egypt Talent Pal Full time

    At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to...

  • Financial Planning and Analysis Analyst

    6 months ago

    مصر, Egypt PepsiCo Full time

    Overview: We are PepsiCo. We are game changers, mountain movers and history makers. We are a diverse group, spread among 200 countries and united by a shared set of values and goals. That’s why we Perform with Purpose. Together, we blaze new trails, succeed, celebrate and never settle for second best. At PepsiCo, we’re committed to performing well as...

  • Consultant

    7 months ago

    مصر, Egypt HCL Technologies Full time

    Cairo 4.5-8 Years Egypt **Job Description (Posting)** We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader...

  • Project Manager

    7 months ago

    مصر, Egypt HCLTech Full time

    We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten...

  • G&d Specialist

    7 months ago

    مصر, Egypt Hotelbeds Full time

    Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators,...

  • Sales Development Associate

    7 months ago

    مصر, Egypt SAP Full time

    **We help the world run better** **What you'll do** Expectations and Responsibilities: - Generate Leads and Opportunities through social selling, strategic & targeted prospecting into companies in given industry / LoB (Line of Business) - Plan prospecting strategy in alignment with the Sales Team and Partners - Drive proactive outbound activities into net...

  • Security Managed Services Product Manager vois

    7 months ago

    مصر, Egypt Vodafone Full time

    **Role Purpose**: We are on a mission to build a world class Cyber Security business that champions customer experience, delivering an innovative, integrated & comprehensive portfolio designed for Enterprise, SME, and mid-market customers. Cyber Security Value Added Services is a key pillar in our strategy to help us in this space. To realise our ambition,...

  • Security Managed Services Product Manage vois

    8 months ago

    مصر, Egypt Vodafone Full time

    **Role purpose**: We are on a mission to build a world class Cyber Security business that champions customer experience, delivering an innovative, integrated & comprehensive portfolio designed for Enterprise, SME, and mid-market customers. Cyber Security Value Added Services is a key pillar in our strategy to help us in this space. To realise our ambition,...

  • Sales Development Associate

    6 months ago

    مصر, Egypt SAP Full time

    **We help the world run better** **Why to Work for SAP?** At SAP, our purpose is to help the world run better and improve people’s lives. Our promise is to innovate to help our customers run at their best. SAP is committed to helping every customer become a best-run business. We engineer solutions to fuel innovation, foster equality, and spread...