Client Manager
4 months ago
We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.
Job Details
We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.
As a Client Service Manager, you will handle key client relationships and deliver to the requirements of the contract by being the Key Point of Contact for clients on routine deliverables & requests, offering good levels of strategic & relevant marketing insights to clients through storytelling and emphasizing applicability of Worldpanel data.
You will also contribute to the growth of the clients’ business within Worldpanel by identifying potential revenue opportunities from ad-hoc projects, new categories, new initiatives (e.g Shopper, PanelVoice, etc.) mainly from existing clients.
What's in it for you
- Employee Assistance Programme
- Hybrid working days (3 days a week in the office)
- Support with commuting packages (Careem + Parking Reimbursement)
- Life insurance (for all the permanent employees)
- Access to discounts on selected global services or products
- Access to the global Leadership & Development offer (LinkedIn learning, internal learning Academies, People Development programs)
Role Requirements & Capabilities
Client Relationship
- Understand what the client’s overall goals and objectives are and the role that different departments/individuals are playing in achieving these
- Own the practical, day to day management of the delivery of the contracted service with respect to the quality, speed and volume of data.
- Maintain existing and develop new relationships with clients, seeking to extend your network of valuable contacts beyond the insight team.
Account Handling
- Anticipate client demands and proactively find solutions, rather than just answering requests.
- Communicate effectively with senior management ensuring that they are kept up to date with client issues and developments.
- Manage appropriate inductions and training programmes with clients.
Analysis & Insight
- Full knowledge of basic and advanced Worldpanel analysis.
- Take briefs from clients, and handle the production of appropriate materials/presentations/written documentation in response to the brief.
- Demonstrate insight to clients by highlighting implications to their business & offering actionable recommendations.
- Deliver presentations with recommendations that actively seek to meet the objectives of the client’s brief.
Team, People & Self Development
- Take part in own performance management using the online appraisal system.
- Assist in mentoring junior team members - sharing knowledge, encouraging a culture of learning and positive development.
Reasonable Adjustments
Kantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.
LI-JM1
LI-Hybrid
Country
Egypt
Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
-
Client Relations Manager
2 months ago
القاهرة, Egypt Al-Futtaim Full time**Job Requisition ID**:163967 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more...
-
Client Solutions Manager
4 months ago
القاهرة, Egypt Aleph Holding Full time**Aleph** represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like X, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these long-lasting partnerships, Aleph creates the...
-
Senior Client Delivery Manager
1 month ago
القاهرة, Egypt KANTAR Full timeWe’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the...
-
Client Solutions Manager
3 weeks ago
القاهرة, Egypt Aleph Holding Full time**Are you ready to join our digital revolution journey?** **Aleph** represents the world’s leading platforms in 130+ markets, across new and existing geographies, enabling platforms like Tiktok, Amazon, Google, and nearly 55 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities....
-
Associate Managing Consultant, Advisors Client
4 months ago
القاهرة, Egypt Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Client Relations Executive
2 months ago
القاهرة, Egypt Ethics HR Full timeManaging all programs administration needs with internal teams to address clients’ needs. - Building sustainable relationships of trust through open and interactive communication. - Identifying and assessing clients' needs to achieve satisfaction. - Working closely with the sales teams and coordinating cross-functionally to provide clients with a positive...
-
Client Success Officer Regional Manager
3 weeks ago
القاهرة, Egypt Linakis.digital Full time**About us**: This is your opportunity to join an internationally awarded service design and digital transformation agency. At Linakis.digital, we are committed to our ongoing evolution, with the dynamic foundation of our business growth being our dedicated and skilled people. We are proud of our friendly work culture and we continually aim to create an...
-
Lead - Client Coordinator
6 days ago
القاهرة, Egypt Matthews International Corporation Full time**Lead - Client Coordinator**: - Brand: SGK - Company: Schawk UK Ltd (UK105) - Line of Business: SGK UK - Location: Cairo, EG, 5603 - Req ID: 13628 **SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow...
-
Client Services Advisor
2 months ago
القاهرة, Egypt Unifonic Full timeProudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. We pride ourselves on our fun and collaborative work...
-
Client Technical Architect
6 months ago
محافظة القاهرة, Egypt Evolvice GmbH Full timeLocation: Egypt / Cairo Governorate, EG - Employment Type: Full Time - Job ID: 33680 Evolvice is a German nearshore service provider with branches in Egypt and Ukraine. Founded in 2012, Evolvice has a strong technical background and business domain knowledge, combining software engineering and Agile methodology, leading its’ clients path to digital...
-
Consultant, Merchant Client Success
4 weeks ago
القاهرة, Egypt Visa Full time**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...
-
Key Account Specialist Clients
3 months ago
القاهرة, Egypt JustMarkets Full time**Responsibilities** - Serve as the main link between the company and clients - Build and manage a diverse portfolio of clients (Basic, Middle, High Value) by acquiring new clients and expanding existing relationships - Maintain client relationships and coordinate the resolution of issues - Reactivate inactive clients and convert them into active users -...
-
Smb Client Sales Executive
3 months ago
القاهرة, Egypt NielsenIQ Full time**Job Description** ABOUT THE MEASUREMENT TEAM** Measurement is the core of NielsenIQ’s business, it’s our legacy, it’s what we have been doing across the world in over 100 markets, for over 100 years. Partnering with our clients to identify market opportunities, develop strategies, and measure performance and execution is how we add value. We help our...
-
Client Service Technician
3 months ago
القاهرة, Egypt Abbott Laboratories Full time**_Primary Function:_** High level of trouble shooting and remediation. Work with resources out of their group, providing coordination. Multi tasks / technologies. Develop documentation. **_ Core Job Responsibilities_** - Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests. - Escalate issues as appropriate and...
-
Client Relationship Executive
1 month ago
القاهرة, Egypt Dubizzle MENA Full timeDubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the...
-
Client Relationship Executive
1 month ago
القاهرة, Egypt Dubizzle MENA Full timeBayut Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the...
-
Wholesale Client Services Specialist
4 months ago
القاهرة, Egypt HSBC Full time-Job description **Why join us?** - **_-_** Relationship Service management (RSM) as part of Wholesale Client Service (WCS) is accountable for end-to-end client experience, aligned to Banking Coverage teams we work closely with product teams and other WCS functions to deliver the end-to-end client service as required **The Opportunity**: A CMG career...
-
Client Network Solution Coordinator
4 days ago
القاهرة, Egypt Allianz Partners Full time**_Job _**purpose** **Allianz Partners Medical Provider Management (MPM) has a unique and exciting**job opportunity available for someone who has the **knowledge**, **medical network, project management** and **relationship building** skills **to drive strategic excellence across all global Allianz Partners medical entities.** **What you do**: ...
-
Business Manager for Client Delivery Management
4 weeks ago
القاهرة, Egypt SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Client Services Officer Eu- Cmo, Gsc
2 months ago
القاهرة, Egypt HSBC Full time-Job description **Why join us?** **What you’ll do**: **Impact on the Business/Function**: - Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients. Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first...