Client Relations Executive

2 months ago


القاهرة, Egypt Ethics HR Full time

Managing all programs administration needs with internal teams to address clients’ needs.
- Building sustainable relationships of trust through open and interactive communication.
- Identifying and assessing clients' needs to achieve satisfaction.
- Working closely with the sales teams and coordinating cross-functionally to provide clients with a positive customer service experience.
- Providing client support and handling communications effectively.
- Ensuring that client information details are kept up-to-date.
- Filling out registration forms and advising on company information.
- Ensuring CRM / ERP is timely and accurately filled in alliance with the company's process/SLA
- Preparing and issuing client contracts/Letter of agreement.
- Ensuring both the company and clients adhere to contract/LoA terms.
- Ensuring availability of all needed documentation for invoicing, revising and sending invoices to clients in alliance with company's SLA.
- Acting as point of contact for client inquiries and complaints, address with speed and efficiency or escalate as appropriate.
- Administering all post-program reports or pre-program questionnaires when needed.
- Managing all post-program client documentation (reports, certificates, evaluations. etc.)
- Managing collection as per clients’ payment terms / aging sheet.
- Collaborating closely with other departments to build strategies that ensure they satisfy clients with the company's product or service.

**Requirements**:

- Bachelor Degree from a reputable university.
- Minimum 1 year of relevant experience.
- Proficiency in MS Office and CRM is a plus.
- Excellent communication and presentation skills.
- Fluency in English

Pay: E£8,000.00 - E£15,000.00 per month



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