Consultant, Merchant Client Success
1 month ago
**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
The Merchant Client Success Manager Consultant is an individual contributor position which is accountable for owning the Client Services relationship of a small portfolio of Visa clients
The Consultant role will be a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage the geographic expansion and product adoption of their clients
As well as driving the optimization in client performance in alignment with Visas business agenda as detailed in the Sales Account Plan
It is a client facing role working in conjunction with Account Team members from Sales and Product to proactively drive Client Success outcomes
This role serves as a functional specialist located in Cairo and reporting to the Head of CSM lead
This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation, by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products by optimizing their performance
Key responsibility
Own the holistic post-sale and operational relationship of a small number of important clients by understanding their local market needs and trends to gain insight about the opportunities to continually enhance the client experience.
Act as a member of applicable Sales Account Teams, aligning with Sales Account Owners on the forward-looking relationship strategy based on key Client and Visa goals
Foster and sustain a trusted client advocate status with key senior client stakeholders by proactively executing against forward looking Client Success Plans which tracks a client’s adoption usage and health index for Visa products purchased
Ensure that Client operational goals and success metrics for their overall Visa product landscape are understood
With intended outcomes met and client readiness activities for upcoming mandates and projects tracked and measured in Client Success Plans
Measure and track additional client specific outcomes, based on major client pain points and strategic objectives leveraging Visa products and services as applicable to help support the client achieve these
Run periodic operational reviews with clients and Visa stakeholders incorporating input comparison and client progress against metrics
Act as an advocate for Clients through showcasing operational excellence by driving cross-functional initiatives in support of the key Client goals, incorporating automated solutions to achieve efficiency and productivity operational improvements
Oversee the implementation of new Visa products the Clients purchase by coordinating key Client and Visa teams to expedite implementation readiness activities to steer the client toward getting faster time to value and subsequently maximize adoption of deployed products
Maintain a continuous 360 degree view of the Client for communicating sharing internally or externally
Provide communication of new Visa Rules, essential mandates Visa Business Enhancement Releases and upcoming changes to ensure Client readiness and service compliance through delivering Client educational training
Act on an ad-hoc and as needed basis, as the escalation point for managing client escalations concerning significant issues and major incident/crisis responses
Provide a thought leadership viewpoint on the latest payment processing trends Visa solutions and technologies to provide a good Client experience and generate new Sales leads to solve identified client pain points
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
**Qualifications**
6+ years of work experience with a Bachelor’s Degree or 4+ years of experience with an Advanced Degree
Experience in engaging with key stakeholders at clients.
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
interpersonal skills and proven abilities in negotiating with and influencing clients and staff at all levels.
Experience in client relationship management, and able to set priorities, influence others, and manage client expectations.
-
Client Consulting Manager
3 days ago
القاهرة, Egypt Visa Full time**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...
-
Head of Merchants
5 months ago
القاهرة, Egypt b_labs Full timemylo, the Open Loop Consumer Finance arm of our Sharia-compliant organization, is at the forefront of transforming the consumer financing industry in Egypt. Leveraging the power of AI, we're dedicated to providing simplified access to financial wellbeing for everyone. The Head of Merchants will be responsible for overseeing and driving the merchant...
-
Merchant Growth Lead
2 months ago
القاهرة, Egypt Taager Full time**About Taager** Taager is the first B2B startup focused on social sellers - Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection...
-
Pre-sales Executive
3 months ago
القاهرة الجديدة, Egypt Zeal Full time**About Zeal**: Zeal is addressing the critical challenge of untapped transactional data. At the moment, whenever a transaction is processed on a POS terminal (payment card machine), physical retailers have no idea who the paying customer is, unless they use a loyalty program. Think of when you go to a supermarket and you pay by card, unless you go to a...
-
Merchant's Onboarding Senior Executive
1 month ago
القاهرة, Egypt Dsquares Full time**Dsquares** is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions to give an unforgettable experiences that keep customers coming back for more. From concept to execution, we handle the entire loyalty journey, turning brands into beloved obsessions. With our tech-savvy team and a passion for innovation, we're not...
-
Merchant Support Executive
2 months ago
القاهرة, Egypt Dsquares Full timeDsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions to give an unforgettable experiences that keep customers coming back for more. From concept to execution, we handle the entire loyalty journey, turning brands into beloved obsessions. With our tech-savvy team and a passion for innovation, we're not just...
-
Customer Success Manager
1 month ago
القاهرة الجديدة, Egypt Zeal Full time**About Zeal**: Zeal is addressing the critical challenge of untapped transactional data. At the moment, whenever a transaction is processed on a payment card machine, physical retailers have no idea who the paying customer is, unless they use a loyalty program. Think of when you go to a supermarket and you pay by card, unless you go to a supermarket that...
-
Merchant Sales
2 months ago
القاهرة, Egypt Visa Full time**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...
-
Customer Success Consultant
4 months ago
القاهرة, Egypt NielsenIQ Full timeA Senior Customer Consultant will oversee analytical cooperation with top FMCG Clients. This role is designed to build and develop strong partnership with NielsenIQ top Clients to drive their satisfaction and inspire them. **Responsibilities** - Build a strong partnership with the Clients through leading the joint business planning process and designing the...
-
Client Success Officer Regional Manager
1 month ago
القاهرة, Egypt Linakis.digital Full time**About us**: This is your opportunity to join an internationally awarded service design and digital transformation agency. At Linakis.digital, we are committed to our ongoing evolution, with the dynamic foundation of our business growth being our dedicated and skilled people. We are proud of our friendly work culture and we continually aim to create an...
-
Associate Managing Consultant, Advisors Client
4 months ago
القاهرة, Egypt Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Senior Customer Success Manager
24 hours ago
القاهرة, Egypt Advansys Full timeWe are looking for a passionate and customer-focused individual to join our team as a **Customer Success Manager** at **FORTE CLOUD**, a leading Cloud System Integrator. The Customer Success Manager will ensure the success and satisfaction of our clients throughout their lifecycle, from onboarding and implementation to ongoing support and adoption of our...
-
Customer Success Manager
3 weeks ago
القاهرة, Egypt UNLOCK Full time**UNLOCK** is hiring now for a "**Customer Success Manager**"! **UNLOCK** is an exciting AI Tech startup that is revolutionising the way companies find & work with services agencies. **Responsibilities**: - You will be responsible for enhancing the entire client journey with UNLOCK. - Create all the needed reports capturing client matches & clients...
-
Director, Visa Consulting and Analytics, Cemea
2 months ago
القاهرة, Egypt Visa Full time**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...
-
Business Transformation Consultant- Boutique
3 months ago
القاهرة, Egypt Fortegard LLC Full timeFortegard is a boutique consulting firm specializing in business process management, change management, succession planning, staffing, and digitalization. We are dedicated to delivering tailored solutions that drive impactful results for our clients. We are looking for an experienced Business Transformation Consultant to join our team and play a pivotal role...
-
Sales Manager
3 months ago
القاهرة, Egypt Fortegard LLC Full timeFortegard is a new consulting boutique dedicated to delivering tailored solutions in business process management, change management, succession planning, staffing, and digitalization. Our dynamic team is committed to excellence, innovation, and collaboration. We are currently seeking an experienced **Sales Manager** with a background in consulting to lead...
-
Customer Success Team Leader
2 months ago
القاهرة, Egypt Foodics Full time**Who Are We❓** - We Are Foodics!_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...
-
Senior Property Consultant
5 months ago
القاهرة, Egypt Al Fouad Real Estate Full timeConducting market research and analysis to stay informed about current market trends and property values - Building and maintaining relationships with clients, including owners, buyers, and investors - Representing clients in negotiations and transactions, ensuring they receive the best possible deal - Providing clients with in-depth knowledge and...
-
Business Development Executive
3 months ago
القاهرة, Egypt AW Holding Full timeDeveloping sales strategy and onboard new customers. - Researching business opportunities and viable income streams. - Managing and retaining relationships with existing clients. - Attending networking activities to research and connect with prospective clients and potential sourcing channels. - Build strong relationships with industry professionals,...
-
Sustainability Consultant
5 months ago
القاهرة, Egypt AESG Full timeAESG is an international specialist consultancy, engineering, and advisory firm, with offices in London, Dubai, Abu Dhabi, South Africa, Australia and KSA, dedicated to helping solve our client's greatest challenges, through collaboration, innovation, and advanced technical solutions. With unparalleled experience, gained from working on hundreds of projects,...