Client Relations Manager
1 month ago
**Job Requisition ID**:163967
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
**Overview of the role**:
Ensure enhanced Customer Experience through creating a trust-based relationship with clients, resolving client complaints and requests, building strong communication channels with clients, and acting as the main focal point for complaints ensuring satisfactory outcomes, and liaising with the relevant teams until closure.
**What you will do**:
- Manage the daily activities of the client relations team, ensuring high-quality service and prompt responses to client inquiries and issues across the residential and business communities.
- Lead and support the client relations team, providing guidance, training, and performance feedback to ensure efficient client handling and continuous professional development.
- Address and resolve complex client issues, acting as the focal point of escalating critical matters, while ensuring quick and satisfactory solutions.
- Collaborate with property management and other internal teams to ensure that client needs are met promptly and efficiently, providing a seamless service experience.
- Track and report on team performance and client satisfaction, ensuring key metrics are met and identifying areas for improvement to maintain service excellence.
- Assist the Head of Department with special tasks, urgent client requests, and other assignments for expanded responsibilities.
**Required Skills to be successful**:
Minimum of 6 years’ experience in Client Relationship Management or Customer Care.
**What equips you for the role**:
- Bachelor’s degree in a related field
- Microsoft PowerPoint/Excel and Word Knowledge
- Reporting and data analytics
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