Guest Relations and Sales Associate
2 months ago
The Salon and Dermatology Clinic Guest Relation & Sales Associate is responsible for providing exceptional customer service and administrative support at the front desk. This role plays a critical part in ensuring a positive client experience and the efficient operation of the salon and dermatology clinic
- Guest Relations
- Sales
: Frelie soming/it
Effective communication skills
Exceptional Customer service skill
Functional Expert
Stress Management
management skill
Client Reception:
- Greet clients in a friendly and welcoming manner.
- Check-in clients for their appointments and ensure they complete necessary forms.
- Assist clients with scheduling, rescheduling, or canceling
- appointments as needed.
- Answer incoming phone calls and provide information, schedule appointments, or direct calls to the appropriate department.Appointment Management:
- Maintain and update the appointment or scheduling.
- Notify service providers of client arrivals and schedule changes.
- Handle payment processing, including cash, credit card, and other payment methods.
- Prepare invoices, issue receipts, and maintain accurate financial
- records.
Client Services:
- Provide information about salon and dermatology services, products, and promotions.
- Address client inquiries, concerns, and complaints professionally and promptly.
- Ensure the reception area is neat, organized, and well-stocked with relevant brochures.
Administrative Support:
- Maintain and update client records, including contact information, medical history (for dermatology clinic), and preferences.
- Assist in managing inventory and ordering supplies for the front desk.
- Collaborate with other staff members to ensure smooth clinic / salon operations.
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Job Description - Guest Relation & Sales Associate - Clinic/Salon
Compliance and Confidentiality:
- Adhere to privacy and confidentiality policies, especially concerning client medical records.
- Stay up-to-date with industry regulations, best practices, and compliance requirements.
Interaction
With all stakeholders / Departments.
Personal
Attributes
Qualifications and Experience
: Prover euperience as a receptionist or customer service
representative, preferably in a salon or medical clinic or Airline industry.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain calm under pressure.
- Knowledge of salon or dermatology clinic operations is a plus
**Job Types**: Full-time, Permanent
Pay: E£800.00 - E£4,000.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Experience**:
- Sales and Guest relation/Receptionist: 1 year (required)
- Beauty industry: 1 year (required)
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