Guest Relations and Sales Associate

1 week ago

القاهرة, Egypt Business Umbrella Full time

The Salon and Dermatology Clinic Guest Relation & Sales Associate is responsible for providing exceptional customer service and administrative support at the front desk. This role plays a critical part in ensuring a positive client experience and the efficient operation of the salon and dermatology clinic
- Guest Relations
- Sales

: Frelie soming/it

Effective communication skills

Exceptional Customer service skill

Functional Expert

Stress Management

management skill

Client Reception:

- Greet clients in a friendly and welcoming manner.
- Check-in clients for their appointments and ensure they complete necessary forms.
- Assist clients with scheduling, rescheduling, or canceling
- appointments as needed.
- Answer incoming phone calls and provide information, schedule appointments, or direct calls to the appropriate department.Appointment Management:

- Maintain and update the appointment or scheduling.
- Notify service providers of client arrivals and schedule changes.
- Handle payment processing, including cash, credit card, and other payment methods.
- Prepare invoices, issue receipts, and maintain accurate financial
- records.

Client Services:

- Provide information about salon and dermatology services, products, and promotions.
- Address client inquiries, concerns, and complaints professionally and promptly.
- Ensure the reception area is neat, organized, and well-stocked with relevant brochures.

Administrative Support:

- Maintain and update client records, including contact information, medical history (for dermatology clinic), and preferences.
- Assist in managing inventory and ordering supplies for the front desk.
- Collaborate with other staff members to ensure smooth clinic / salon operations.

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Job Description - Guest Relation & Sales Associate - Clinic/Salon

Compliance and Confidentiality:

- Adhere to privacy and confidentiality policies, especially concerning client medical records.
- Stay up-to-date with industry regulations, best practices, and compliance requirements.

Interaction

With all stakeholders / Departments.

Personal

Attributes

Qualifications and Experience

: Prover euperience as a receptionist or customer service

representative, preferably in a salon or medical clinic or Airline industry.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain calm under pressure.
- Knowledge of salon or dermatology clinic operations is a plus

**Job Types**: Full-time, Permanent

Pay: E£800.00 - E£4,000.00 per month

Ability to commute/relocate:

- Cairo: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Experience**:

- Sales and Guest relation/Receptionist: 1 year (required)
- Beauty industry: 1 year (required)

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