Business Manager for Client Delivery Management
4 weeks ago
**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**Summary**:
SAP Enterprise Cloud Services accelerates and simplifies customers’ business transformation by running their SAP ERP Value stack with a world class level of availability, security & resilience on their preferred cloud infrastructure including Hyperscalers, their own data center, and the SAP data center allowing them to turn into cost-effective sustainable intelligent enterprises.
**Role**:
The charter of the Business Manager is to establish and execute an effective business plan that supports your customers to achieve their expectations and helps the SAP ECS business exceed key performance indicators such as customer satisfaction, renewals and organic growth.
Strong strategic thinking and flexible approach to supporting business & teams is crucial, along with active collaboration and relationship management with stakeholders in the various market units. The Middle East and Africa cluster includes all ECS customers and businesses in Africa and the Middle East region. As a leader, you will also support improvement and transformation initiatives internally in EMEA, in collaboration with SAP stakeholders in the clusters.
As a people manager, you are responsible for supporting the success of not only your direct reports, but also collaborating to support the success of all team members within the Regional & Global SAP teams. You will support growth of your team by identifying development opportunities and supporting them to achieve their goals. Support team members and mentees in development planning and fulfilment. Encourage people to continuously question the status quo and activate their creative and innovative skills.
Actively establish relationships characterized by mutual respect and trust; stimulate individuals to broaden and make use of their network, respect different opinions, diverse cultures and values, work to overcome organizational boundaries and silo thinking.
This is a great opportunity to be part of a growing and exciting cloud journey with a direct hand in influencing your customers’ outcomes and your teams’ success.
**Role Requirements**:
- Strong understanding of SAP's cloud portfolio, esp. RISE with SAP S/4H Private Cloud and BTP.
- Hands-on experience of technical / functional activities in Private Cloud landscape; solid knowledge of SAP cloud infrastructure & operations.
- Proven track record of successful management of global teams in international setting; along with P&L management.
- Strong stakeholder and Project management skills.
- Leading a diverse team towards high performance through guidance and coaching
- Pro-active, problem solving, "can-do" attitude and “customer first” mindset
- Ability to switch communication styles for technical and non-technical audience with confidence, internally as well as with customers
- Communication with customers and SAP-internal stakeholders both at working and at C-level
- Capacity planning and management / Full people management life cycle
- Strong engagement management, relationship building and de-escalation skills
- Negotiation and conflict management skills
- Accustomed to working in international, virtual, and global matrix organizations
- Liaise with respective role owners and process owners on role evolution and process improvements
- Excellent presentation and communication skills in English and Arabic; Additional languages are a plus.
**Work Experience**
- 15+ years of experience in customer-facing role; 5+ years in the cloud business
- Previous experience 5+ years in management role
- Successful track record of leading strategic projects and international teams
- For SAP-internal: completion leadership preparation programs like iAspire or Prepare to Lead is a plus
**Meet your team**
Join SAP Enterprise Cloud Services (ECS) the largest private cloud service provider in the world serving customers in the ECS EMEA South region. Our passion is to give our customers the best service quality and achieve the highest customer satisfaction. We serve customers from all industries and ensure that their system landscapes and cloud transformation projects run stable and successfully so that our customers can focus on their business transformation and growth.
**Bring out your best**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless o
-
Senior Client Delivery Manager
1 month ago
القاهرة, Egypt KANTAR Full timeWe’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the...
-
IT Service Delivery Manager
2 months ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: **Job Summary**: We are seeking a highly skilled and proactive Service Delivery Manager (SDM) to oversee and manage the delivery of cloud infrastructure services with a strong focus on Kubernetes-based platforms. As an SDM, you will be responsible for ensuring seamless operation, meeting service levels, and driving continuous improvement...
-
Manager - Netdevops Delivery
6 days ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: **Responsibilities** - Leading NetDevOPS developers and domain expert - Create and follow up team PKIs that fits team technical seniority - Support NetDevOPS MVP creation developments - Manage service creation/design processes to ensure fitness for use and for purpose of new design packages. - Manage pre-sales support activities and ensure...
-
Business Development Manager
4 months ago
القاهرة, Egypt Pacer Management Consultancy Full timePosition - Sales & Business Development Manager - Chemicals Experience - 10-15 Years Qualifications - Chemical Engineers with MBA-Marketing / Master in International Business preferred Experience in the marketing of Chemicals and Solvents in the below industry segments in Egypt - Flexible Packaging Industry; - Ink Manufacturing Companies; - Paint &...
-
Customer Service Delivery Manager
3 months ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: The SDM is a key customer facing role: - responsible for building, running and continuously improving the end-to-end delivery model for the customer portfolio of service - Act as single point of contact for the progress of all the activities related to the customer such as RUN, implementation, handover, etc - leads the following activity...
-
Client Solutions Manager
4 months ago
القاهرة, Egypt Aleph Holding Full time**Aleph** represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like X, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these long-lasting partnerships, Aleph creates the...
-
Program Manager, Hub Delivery
3 months ago
القاهرة, Egypt Souq.com for E-Commerce LLC - G32 Full time3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining...
-
Delivery Account Operations Manager
6 days ago
القاهرة, Egypt Xerox Full time**About the role**: - Sets priorities for team to ensure task completion; coordinates work activities with other supervisors - Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills - Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and...
-
Sw Delivery Manager
4 months ago
القاهرة, Egypt A Leading Investment Company In UAE Full timeThe Role Job Description - Communicate with Engineer LoB PMs and presales team to understand the project being evaluated to ensure that the successful bid will be managed successfully. - Work with the Engineering LoBs PMs to review the client contract before signing in order to ensure implementation risks are mitigated. - Work with technical managers to...
-
Service Delivery Manager
4 months ago
القاهرة, Egypt SWATX Full timeThe Service Delivery Manager is responsible for overseeing the delivery of services to users, ensuring high-quality service levels, and managing users relationships. This role involves coordinating internal teams, managing service delivery processes, and striving to exceed users expectations. **Key Responsibilities**: - Oversee the day-to-day delivery of...
-
Associate Managing Consultant, Advisors Client
4 months ago
القاهرة, Egypt Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Engagement Manager Financial Services Technology
3 weeks ago
القاهرة, Egypt Cedar Management Consulting Full time**Job Information**: Department Name Cedar Industry Financial Services City Cairo State/Province Cairo Zip/Postal Code 11311 **Job Purpose** : Role primarily involves client relationship management, delivery leadership, with proactive client engagement **K**ey Accountabilities**: - Primary responsibility includes client relationship, delivery...
-
Client Relations Manager
2 months ago
القاهرة, Egypt Al-Futtaim Full time**Job Requisition ID**:163967 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more...
-
Sw Delivery Manager
4 months ago
القاهرة, Egypt Giza Systems EG Full timeCommunicate with Engineer LoB PMs and presales team to understand the project being evaluated to ensure that the successful bid will be managed successfully. - Work with the Engineering LoBs PMs to review the client contract before signing in order to ensure implementation risks are mitigated. - Work with technical managers to ensure that the proper skills...
-
Client Manager
4 months ago
القاهرة, Egypt KANTAR Full timeWe’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the...
-
Ms Delivery Manager
2 months ago
القاهرة, Egypt Ericsson Full time**Join our Team**: **About this opportunity** We are now looking for Managed Services Delivery Manager who is responsible to secure delivery performance, in alignment with the Business Case and BA MS Targets, besides he will be responsible to deliver on the committed SLAs and WLAs and initiate improvement plans in collaboration with delivery stakeholders....
-
Delivery Manager vois
3 months ago
القاهرة, Egypt Vodafone Full time**Role purpose**: Delivery managers focus on completing projects, controlling business processes, and making a company effective. Their focus on delivering a finished product or service may require them to prioritize a team's tasks based on improvements that need to be made to the product. Supervise projects using agile project management techniques....
-
Senior Technical Delivery Manager
4 months ago
القاهرة, Egypt Giza Systems EG Full timeManaging delivery of technology solutions for continuous business increments for a value stream in the shortest cycle time.- - Manage integrations to improve business operations and productivity efficiently.- - Secure business requirements implementation with efficient techniques and high-quality standards.- - Manage communication with stakeholders to...
-
Senior Technical Delivery Manager
4 months ago
القاهرة, Egypt Giza Systems EG Full timeManaging delivery of technology solutions for continuous business increments for a value stream in the shortest cycle time.- - Manage integrations to improve business operations and productivity efficiently.- - Secure business requirements implementation with efficient techniques and high-quality standards.- - Manage communication with stakeholders to...
-
Senior Technical Delivery Manager
4 months ago
القاهرة, Egypt Giza Systems EG Full timeManaging delivery of technology solutions for continuous business increments for a value stream in the shortest cycle time.- - Manage integrations to improve business operations and productivity efficiently.- - Secure business requirements implementation with efficient techniques and high-quality standards.- - Manage communication with stakeholders to...