Customer Management Solutions Manager

1 week ago


مصر, Egypt Plugin Talents Full time

**About the job Customer Management Solutions Manager**:
**Key Result Areas**:

- Deployment of Customer Management Solutions.
- Manage Customer Management Solutions' activities and resources.

**Duties, Tasks and Responsibilities**
- Communicate effectively with internal and external stakeholders to evaluate industry and business trends.
- Document business requirements to define the architecture and tools of Customer Management Solutions.
- Manage relationships with vendors in support of staff augmentation and systems support.
- Identify and manage the implementation of CRM solutions new and creative opportunities to enhance customer experience.
- Deploy an Enterprise CRM Solutions including the automation of order-to-cash processes across all sales channels to Enhance customer experience and operational efficiency
- Manage the implementation of projects for Information Systems CRM solutions to ensure that materials and tools are rolled-out at the appropriate time, based on customer and business needs.
- Monitor all customer escalation issues and assist to improve complex processes by recommending solutions.
- Analyze customer requirements and ensure resolutions for all issues.
- Work closely to customer related departments ex: Customer Experience, Customer Care ext. to align technology with business targets to reach customer satisfaction.
- Contribute to the development of Technology Sector strategies to align with the company business strategy.
- Manage, motivate, develop and assess Customer Solutions team to improve team members performance level.
- Develop, implement, and maintain policies, processes and procedures for effective delivery of services and compliance with regulatory guidance.

**Job Requirements**:
**Education Level**

**Graduation**:B.Sc. Computer Engineering or computer science or equivalent

**Years of Experience**

**From**:8 To 10

A solid understanding of Microsoft CRM solution

A good knowledge of customer behavior & trends.

A solid knowledge of Digital Transformation & Omni Channel concept to drive customer experience

Have the understanding for the used technology

Stakeholder Analysis and Management


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