Customer Success Manager

4 days ago

مصر, Egypt LSEG (London Stock Exchange Group) Full time

The CSM plays a vital role in ensuring that our customer’s fully leverage the value of Refinitiv by discovering and implementing workflow solutions while continuously providing guidance throughout the customer’s journey.

In a role that is comprised of relationship management, education, data science and deep functional expertise, the CSM is responsible for successful adoption and expansion of Wealth Management content, platforms, and technologies within assigned accounts.

Equal parts trusted advisor and roadmap architect, the CSM collaboratively designs and implements engagements with key business decision makers, assists in reducing competitive risk, and identifies opportunities in his/her accounts.

By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth.

Role Responsibilities:
- Create and execute proactive customer engagements (e.g. Investment and Wealth Management workshops) that help customers to maximize the value derived from Refinitiv solutions post sale and build adoption and advocacy- Use specialist knowledge to demonstrate and educate customers on relevant functionality and content resulting in increased usage and product adoption Interpret and take action on usage information focusing on “at risk” customers to mitigate cancellations and identify value optimization opportunities- Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences- Provide transparency to the customer and act a ‘quarterback’ to ensure Refinitiv delivers on sales commitments Shepherd customers to support channels available as part of the value Refinitiv provides- Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers- Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process- 80% of time spent in front of customers (in person or virtual)

Qualifications and Experience Required:
- Looking for someone with up to 5 years of experience within wealth management, private banking clients or Fintechs. Ability to drive desktop sales from existing and new customers- Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, Excel, MS Office); knowledge of trading floor tech/ data apps- Strong customer service skills. Also, API / Python programming skills would be a big plus- English and French speaking and writing skills required

Others:
- Presentation skills (verbal & written)- Strong interpersonal skills- Training or related experience preferred- College/ university degree or relevant work experience equivalent required Industry qualifications preferred (CFA, MBA, FRM, MFE, CFE etc)

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this

privacy notice

carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained,

.

  • Manager, Customer Success

    5 days ago

    مصر, Egypt Commvault Full time

    **About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...

  • Customer Success Manager

    4 weeks ago

    مصر, Egypt Orange Business Full time

    **About the role**: **Purpose of the job** Unified Communications market is changing fast with the tremendous usage of cloud base solution and Orange has a key role to play in this transformation. This drives to a deep change of the Operations approach (move from a reactive approach to a Customer Success approach on which proactivity is a key success...

  • Customer Success Manager

    4 weeks ago

    مصر, Egypt One Tech Capital LLC Full time

    The customer success manager will be responsible for ensuring that the best user experience is met through being the voice of the customer for the company. Ultimately, you will work directly with users and a third party call center to help solve user problems and ensure their satisfaction. You will also work closely with other departments to ensure customer...

  • Customer Success Manager

    4 days ago

    مصر, Egypt Commvault Full time

    **About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...

  • Customer Success Account Management

    5 days ago

    مصر, Egypt Microsoft Full time

    We are looking for a highly motivated and passionate **Customer Success Account Manager (CSAM)** to drive program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently. As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud...

  • Customer Success

    1 day ago

    مصر, Egypt Cloud 11 EG Full time

    **Your Career**: **Your Impact**: - Own overall relationship with assigned clients, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. - Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services. -...

  • Scale Customer Success Manager

    3 weeks ago

    مصر, Egypt Remote Technology, Inc. Full time

    **About Remote** **All of our positions are fully remote. You do not have to relocate to join us!** The Scale Customer Success Manager acts as the customer’s trusted advisor and advocate, at scale. The key to success in this role is to build and grow an ongoing healthy relationship with each customer and to preserve our current business and grow our...

  • Customer Success Manager

    6 days ago

    مصر, Egypt Carrot Fertility Full time

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...

  • Junior Customer Success Manager

    1 week ago

    مصر, Egypt ellaundry.com Full time

    We are currently hiring a Junior Customer Success Manager to be responsible (but not limited) for: - Receive sales orders via the different channels (calls/whatsapp/online) - Develops Healthy Customer Relationship - Evaluates and Analyze Customer Needs - Builds Trust and Transparency with Clients - Acts as a Customer Advocate - Encourages Customers to...

  • Customer Success Manager

    2 weeks ago

    مصر, Egypt Staffaro Full time

    **Responsibilities**: - Build and manage relationships with clients by serving as their primary point of contact - Understand clients’ needs and provide support, assistance, and solutions as necessary - Collaborate with internal teams to ensure seamless client onboarding and ongoing support - Monitor and ensure clients’ satisfaction through regular...

  • Customer Success Account Manager

    4 days ago

    مصر, Egypt Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Customer Success Account Manager

    4 days ago

    مصر, Egypt Microsoft Corporation Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Customer Success Representative

    1 week ago

    مصر, Egypt FlairsTech Full time

    Details Required Experience 3 - 5 years - Department Customer Operations - Career LevelSpecialist Position Location Cairo **Skills**: customer service Customer Focus Requirements and responsibilities **Key Responsibilities**: - Develops Healthy Customer Relationship. - Acts as a Customer Advocate and point of contact. - Upsell services and products with...

  • Sr. Customer Success Manager

    3 days ago

    مصر, Egypt FlairsTech Full time

    Cairo - 6+ years Experience - Business Operations & Support Services Department **About the job**: **Requirements and responsibilities** **Job Description**: - Develops Healthy Customer Relationship. - Acts as a Customer Advocate and point of contact. - Upsell services and products with the brand image - Review customer complaints and concerns and seek to...

  • Rsa - Digital Customer Success Manager

    4 weeks ago

    مصر, Egypt RSA Full time

    **RSA - Digital Customer Success Manager** RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology...

  • Customer Success Manager

    1 week ago

    مصر, Egypt Udacity Full time

    Udacity is on a mission to change lives, businesses and nations through **_radical_** talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our...

  • Senior Manager, Customer Success Specialist

    3 days ago

    مصر, Egypt VMware Full time

    **The Elevator Pitch: Why will you enjoy this new opportunity?** Does leading a regional team of world class technical customer success managers make your spine tingle? Are you passionate about partnering with IT practitioners, developers, leaders, and executives at globally recognized companies to solve real problems? Do you already have experience...

  • Customer Success Representative

    1 hour ago

    مصر, Egypt FlairsTech Full time

    Cairo - 1 years Experience - Business Operations & Support Services Department **About the job**: **Requirements and responsibilities** Roles & Responsibilities - Develops Healthy Customer Relationship. - Acts as a Customer Advocate and point of contact. - Upsell services and products with the brand image - Review customer complaints and concerns and seek...

  • Dach Customer Success Manager

    1 week ago

    مصر, Egypt citPEAK Full time

    citPEAK is extending their team in Cairo with a Customer Success Manager - German Account. Tasks - Advice and support users after they become customers. - Proactively demonstrate possible use cases and best practices. - Provide Technical and Product Support. - Responsible for developing customer relationships that promote retention and loyalty with existing...

  • Customer Success Manager

    2 weeks ago

    مصر, Egypt RemotePass Full time

    We are a UAE-based startup, working remotely from all over the world. Our team is diversified and spread across 10+ different countries. We have the ambition to become a leading remote work enabler that simplifies the access to world class talents. We believe that anyone should be able to work anytime, anywhere. We are Backed by world class regional &...