
Benefits Administration Lead
6 days ago
**Overview**
- Managing Benefits Administration Cairo Business Services team and leading on benefits operational agenda.
- Leading on driving payroll and benefits services for Saudi BU and UAE BU.
- Delivering Service Level Agreements/Key Performance Indicators and improving efficiency of the operations each year for Egypt and SSFL BUs.
- Manage Vendor Management Relations and continuous partnership with all external stakeholders.
- Coordinate in provider annual renewal process partnering with TR to provide reporting and documentation needed and act as part of decision-making process.
- Lead on driving the budget cost analysis in alignment with the annual operational plan and governing the expenses in correspondence to benefits payouts.
- Lead the activation of newly introduced benefits Administration processes for Egypt in co-ordination with market Total Rewards team.
- Ensure a consistent service delivery of Benefits Administration services to the market and establish formal review and tracking processes
- Identify continuous improvement to current processes and implement service delivery improvement opportunities and projects.
- Manage internal reporting by establishing clear roles and responsibilities along with performance measures for team.
- Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
- Proactively develop and execute plans to improve customer satisfaction with a focus on processes.
- Represent technical, functional and customer perspective when taking decisions: Integrate with IT, internal clients, and the broader shared services organization.
- Define internal monitoring and control mechanism for defined service delivery parameters.
- Ensure knowledge management platforms are set up and all supporting technologies meet requirements.
- Drive a quality focused agenda to ensure that data quality and metrics are key deliverables for all reporting and transactions
- Manage escalation and takes ownership for ultimate issue resolution.
**Responsibilities**
**Medical Administration**:
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