Digital Super App

4 months ago


مصر, Egypt Etisalat Egypt Full time

**Digital Super App & Non Telecom Channels Analyst.Digital, Fintech, CRM & Terminals**
**-**
**(**
**230001ZF**
**)**

**Description**

Job Purpose:

- To work on the end to end digital experience, enablement, conversion & transformation in Super App & Non Teleco App:

- Handling & developing all super app & non teleco new use cases on myetisalat
- Handle the end to end customer behavior in each new use case & ensure consistent experience across the app
- Focus on increasing the super app base & achieve the conversion from self care to non teleco
- Work closely with segment owners to design the digital experience of new launches & own the testing of new launches on self care app
- Work closely with merchants to properly integrate new streams & services
- Develop & run daily reports for Super app performance monitoring & raise any red flags related to app KPIs
- Build Super app incentive platforms to increase the super app action taking activity
- Understand the Super App flows/journeys & come up with new ideas for enhancing the in app experience with the objective of boosting TRIM & Digital NPS Trackers
- Manage the super app release calendar & work closely with Commercial/IT/PM for securing the releases that covers all new launches
- Participate in designing the yearly calendar that drives the app growth & achieves target for every vertical
- Manage the communication calendar for new use cases & utilizes the different channels efficiently (sms, app notifications & in app notifications)
- Responsible for signing off & granting the approval to launch all & any new launches on super app
- Manage the super app banners & upselling within the app
- Work on availing new payment methods for the super app
- Work closely with IT to build the super app digital analytics & reporting
- Study the digital experience of new industries (banking, BNPL, market places, online shopping, digital payments..) with the objective of building know how & adopting latest industries trends

Key Accountabilities:

- Super App & Non Teleco Management:

- Digital Banking
- Fintech & BNPL
- Digital Payments
- Market Place
- Food Ordering
- Vouchers & Lifestyle Discounts
- Cash Servuce

Management in terms:

- Supervising and communicating with other departments to ensure work progress, functionality, discuss problems and/or pending issues and seek resolution
- Business Owners
- External Merchants
- Project management
- Pricing team
- Marcom
- Commercial solutions design
- Finance
- Contracts
- Legal
- Customer care
- IT/technical
- Content App Display management:

- Moderate the content display on the super app to ensure customer enticement & creating relevance
- Pre-launch testing and after launch testing
- Ensuring that customer experience is always favorable to the customer either when introducing new features or by enhancing existing services experience
- Tracking and analyzing customer behavior over different merchants & non teleco use cases to understand and capitalize over areas of interest to the customer
- Post analysis of each service after launch (number of users, sessions and revenues generated through these channels)
- Perform stress test after launch to ensure successful integration & stable performance for every merchnat
Etisalat Self-Care Development:

- Managing the product development cycle for the above channels from concept definition till launch
- Developing new UIs with UI team to ensure conforming to latest trends in simplifying the customer journey
- Addition of new functionalities to expand the usability of the Super app to the customers & creating one single app with one single identity to users
- Explore new super app capabilities that enriches customers non teleco journey (e.g. universal search, universal payment platform..etc)
- Increasing conversion from teleco app to super app use cases

**Qualifications**

Qualifications Essential:

- Knowledge:
Essential
- Bachelor degree
- Very good Computer skills, Advanced MS excel is required, Excellent business analysis skills
- Excellent in Arabic & English (Reading, Writing & Oral)
- Excellent presentation & analytical skills
- Education:

- A bachelor's degree in business/marketing/computer science
- Language Proficiency:
Fluency in both spoken & written English & Arabic language is required.
Problem Solving:

- To set & execute Etisalat’s Digital User Experience & Interface strategy and lead the end to end digital experience & visual flows

Innovation:

- Responsible for the research and development of new methodologies to enhance & automate the digital design & implementation
- Explore new technologies for spotting experience snags & glitches

Skills & Abilities:

- Excellent communication skills
- Digital Innovation & Creativity
- Proficiency in Digital Experience mapping to detect possible gaps
- Communication skills to operate with all stakeholders (commercial, IT, PM, etc)
- Basic Analytical skills
- Desirable
- Solid Digital technical skills and awareness w



  • مصر, Egypt Vodafone Full time

    **What you’ll do**: **Key accountabilities and decision ownership**: - Having adequate knowledge for Vodafone Products and Services. - Daily reconciliation between Super App transactions vs Basata reports. - Responsible for Super App monthly fees invoicing & related collection. - E2E control on Super App accounts. - Fulfilling of Vodacom requirements on a...


  • مصر, Egypt Talent Pal Full time

    Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world. We offer...


  • مصر, Egypt Vodafone Full time

    **What will you do..**: **Role purpose**: Maximize revenue realization of Vodafone’s products and services, through detecting and/or preventing revenue leakage that occurs either because of technical/business conflicts. while also identifying unprofitable traffic scenarios and customer behavior supported by analytics. All value added revenue/loss...

  • App Growth Specialist

    4 months ago


    مصر, Egypt SSC Egypt Full time

    **Title**: App Growth Specialist **Reporting Line**: Software Development Manager / CTO **Position Type**: Full Time **Level**: Mid-Senior/Senior **Location**: Cairo Office, New Cairo/Maadi **Job Duties**: - Develop, manage and execute best in-class ASO strategies across the App Store (Apple) and Google Play Store (Android)‍‍. - Creation,...


  • مصر, Egypt RSA Full time

    **Archer - Salesforce Administrator**: **Responsibilities**: - All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page...


  • مصر, Egypt Property Finder Full time

    Property Finder is the leading digital real estate platform in the Middle East and North Africa region. A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, and Egypt over the years. Recently, it acquired a significant stake in Zingat in Turkey. The company is one of the largest technology start-ups in the region and...

  • Digital Supervisor

    3 months ago


    مصر, Egypt AXA Egypt Full time

    Key Responsibilities: Responsible for the day-to-day management and smooth operation of various digital projects, including website and MyAXA mobile App as our main digital assets and their on-going enhancements & releases Communication skills are key to collaborate effectively with various teams as well as being methodical and having excellent time...

  • Lead, Digital Design

    3 months ago


    مصر, Egypt اورنچ مصر Full time

    About the job Lead, Digital Design **Purpose of the job** As part of the digital delivery, the job aims at creating UI and **Duties and Responsibilities** - Collaborate with Portals, Apps, and Digital Marketing teams to ensure agile flow and best understanding of design requirements and business objectives - Create UX journeys and design UI templates and...

  • Sr. Digital Analyst

    5 months ago


    مصر, Egypt Vodafone Full time

    **Description**: As a Digital Analytics Sr. Specialist you will have the opportunity to work alongside a few squads on a range of different products and services. You will take the lead on reporting, monitoring performance, conducting deep dives to analyse digital KPIs to derive actionable insights and drive digital growth within the company. **Job...

  • Sr. Digital Analyst

    5 months ago


    مصر, Egypt Vodafone Full time

    **Role Purpose**: As a Digital Analytics Sr. Specialist you will have the opportunity to work alongside a few squads on a range of different products and services. You will take the lead on reporting, monitoring performance, conducting deep dives to analyse digital KPIs to derive actionable insights and drive digital growth within the...

  • Lead, Digital Design

    4 months ago


    مصر, Egypt Orange Egypt Full time

    **Purpose of the job** As part of the digital delivery, the job aims at creating UI and **Duties and Responsibilities** - Collaborate with Portals, Apps, and Digital Marketing teams to ensure agile flow and best understanding of design requirements and business objectives - Create UX journeys and design UI templates and prototypes - Collaborate with key...


  • مصر, Egypt Vodafone Full time

    **What you’ll do**: To enrich Vodafone’s Digital Channels’ (Ana Vodafone Application/Website) experience and ensure the channels become part of our mobile internet customers’ daily lives enabling Vodafone Egypt to join the digital revolution. **Note**: Ana Vodafone Application is currently the largest touch point in VF Egypt, serving more than 12M...


  • مصر, Egypt Vodafone Full time

    Civil Engineer with 10 to 15 years of experience in telecom infrastructure, consultancy offices, mega projects Work shall cover min. of & not limited to: - Building customer trust through service excellence Operational service excellence & resilience that builds customer trust & loyalty Networks & digital channels that are resilient & provide reliable...


  • مصر, Egypt Microsoft Full time

    In SMC and Digital Sales, we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally-led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is committed to...


  • مصر, Egypt CHARGER QUICK FZCO Full time

    **Job Summary**: We are seeking a highly motivated and creative individual to join our team as a Creative Designer & Digital Marketer. In this role, you will be responsible for creating engaging visual content for games, apps, social media, and websites. You will also play a key role in executing our digital marketing campaigns. **Responsibilities**: -...


  • مصر, Egypt Chefaa Full time

    Chefaa is a leading digital health platform in Egypt and the MENA region, providing customers with the convenience of ordering pharmaceutical and non-pharmaceutical products online and getting them delivered straight to their doorstep. Our mission is to improve accessibility to healthcare services, and we strive to make positive impacts on our clients'...

  • Senior Manager

    4 months ago


    مصر, Egypt Coca-Cola Full time

    **Position Overview**: B2B Digitization Senior Manager will work collaboratively with the Operating Unite Functions, franchise, and bottling partners to drive the digitized RTM strategy implementation and Olympian level execution. **What You’ll Do for Us** - Provides thought leadership and fact-based insights and methodologies to identify, develop, and...

  • Senior Mobile Engineer

    4 months ago


    مصر, Egypt CAFU Full time

    CAFU has a vision to create a better world through connected mobility, serving both consumers and businesses. We started as an on-demand fuel delivery app and have now extended our services to car wash, tyre change, battery change and insurance...but this is only the beginning. We have global plans to become a super app, offering products & services which...

  • Senior Mobile Engineer

    4 months ago


    مصر, Egypt CAFU Full time

    CAFU has a vision to create a better world through connected mobility, serving both consumers and businesses. We started as an on-demand fuel delivery app and have now extended our services to car wash, tyre change, battery change and insurance...but this is only the beginning. We have global plans to become a super app, offering products & services which...

  • Digital Analytics Lead

    4 months ago


    مصر, Egypt Vodafone Full time

    **Role Purpose**: To consult and focus on analysis strategy and turning complex data into actionable insights. To own and evolve Customer Journey analysis on Apps and websites using behavioural analytics tool (Adobe Analytics). To influence data product strategy by representing the use cases and requirements for digital data consumers. **Key...