![Aumet](https://media.trabajo.org/img/noimg.jpg)
Customer Support Officer
2 months ago
Aumet is a leading player in the healthcare sector, dedicated to digitalizing processes for medical distributors and pharmacies. We are seeking a dynamic Customer Success Manager to ensure the satisfaction and success of our pharmacy clients.
**Responsibilities**:
- Serve as the primary point of contact for pharmacy clients in KSA, understanding their needs and goals.
- Collaborate with clients to implement our digital solutions and ensure a seamless onboarding experience.
- Proactively identify opportunities for clients to optimize their use of our solutions.
- Conduct regular check-ins and gather feedback to address any concerns or challenges.
- Advocate for client needs and collaborate with internal teams to meet their requirements.
- Monitor client usage and success metrics.
**Requirements**:
- Proven experience in healthcare sectors customer support is a plus.
- Strong communication and relationship-building skills.
- Ability to understand and convey technical concepts effectively.
- Excellent problem-solving and analytical abilities.
- Bachelor's degree in a relevant field.
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