Tenants Relations Manager
2 months ago
**The Role**
A full-time **Tenants Relations Manager** focusing on Arkan Plaza, you will be expected to cover the requests, queries, and complaints of all the tenants. As such, your professional demeanour, customer service skills, attention to detail, and overall work ethic and efficiency will be paramount to your success and growth within Savills Egypt, as well as to the success of the Property Management department.
We are looking for a conscientious and driven **Tenants Relations Manager** to join our thriving Property Management team. The role will be based in Arkan - Sheikh Zayed. Flexibility and a willing attitude is vital.
Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.
**Key Responsibilities**
- Communicate tenant queries, complaints, and issues with the concerned team(s) in order to fix and ensure proper feedback, updates, and response have been communicated with tenant as necessary.
- Ensure all tenants are aligned and comply with policies and regulations defined in the Tenant Handbook, Administer Tenant Issue and Complaints Resolution process.
- Partner with and liaise between tenants and various Real Estate teams including Marketing, Operations, Security, Facility Management, Hard Services, Health & Safety, Finance, Legal, Retail Design & Delivery; to agree and deliver business specific projects.
- Responsible for managing a portfolio of tenants during their tenancy. including developing and managing effective relationships across tenants, the property management team, customers, and cross-functional staff.
- Ultimately build relationships to ensure the successful delivery of the short-, medium
- and long-term expectations of the company and landlord whilst implementing strategies to advance retailers revenue, profitability, operations, and sustainability.
- Work with the marketing team to implement and communicate plaza and retailer campaigns and communicate initiatives to tenants.
- Collect Tenant’s Monthly and annual audited sales reports.
- Establish leasing objectives for potential vacancies or new retail units for the relevant assets.
- Ensure that all leasing enquiries are serviced promptly and professionally, arranging site visits for potential, suitable Tenants.
- Undertake initial negotiations with prospective Tenants, for presentation to the Leasing Committee for final selection and then finalizing the deal with the agreed brand or concept in line with the approved budgeted revenue.
- Maintain occupancy levels and revenue levels in property, renewing lease expiries that are due, in line with the agreed leasing strategy for the relevant asset.
- Identify any potential problem tenancies or vacancies in advance where possible, through sales data/operations feedback and formulating a replacement strategy for implementation.
**Skills, Knowledge and Experience**
- Bachelor’s degree in Real Estate, Property Management, Business Administration, or related field.
- 4-6 years in tenant relations management, property management, or leasing within retail or commercial real estate.
- Strong interpersonal and communication skills, with the ability to engage effectively with tenants, stakeholders, and cross-functional teams.
- Problem-solving abilities to manage tenant queries and issues efficiently and diplomatically.
- Organizational and project management skills, with an emphasis on managing multiple tenants and projects simultaneously.
- Analytical skills to interpret sales reports, occupancy levels, and leasing data to inform strategy.
- Negotiation skills for effective leasing discussions and renewals, balancing tenant and business needs.
-
Lead Retail
2 months ago
الجيزة, Egypt Savills Middle East Full time**The Role** A full-time **Lead RDD Manager** focusing on the management of the fit-out process of tenants onsite within the Property Management department. We are looking for a conscientious and driven **Lead RDD Manager** to join our thriving Property Management team. The role will be based in Arkan - Sheikh Zayed. **Key Responsibilities** - Execute...
-
Property Leasing Manager
4 months ago
الجيزة, Egypt Savills Middle East Full time**The Role** As a Property Leasing Manager, you will play a pivotal role in our real estate operations, overseeing the leasing process for Savills properties. Your strategic mindset and experience will drive your team’s leasing efforts, ensuring optimal occupancy rates, and maximizing revenue. You will work closely with landlords/property owners, as well...
-
Property Management Accountant
2 months ago
الجيزة, Egypt Savills Middle East Full time**The Role** We are looking for a competent and driven Property Management Accountant to join our thriving Middle East Property Management team in Savills Egypt. The PM Accountant is expected to be highly organized and able to work in fast-paced working environments. They must juggle multiple accounting projects and tasks at the same time and meet tight...
-
Health and Safety Officer
3 months ago
الجيزة, Egypt Savills Middle East Full time**The Role** We are looking for a conscientious and driven **Health and Safety Officer** to join our thriving Property Management team. The role will be based in **_Arkan - Sheikh Zayed. _** As a Health and Safety Officer, you will be responsible for ensuring the effective implementation and management of health and safety procedures across the...
-
Credit & Collection Officer
2 months ago
الجيزة, Egypt Savills Middle East Full time**The Role** We are looking for a competent and driven Credit & Collection Officer to join our thriving Middle East Property Management team in Savills Egypt. The collection officer is expected to contact clients and collect outstanding payments while maintaining trustful relationships and ensuring timely payments The role will be based in _Arkan - Sheikh...
-
Exams Account Relations Coordinator
4 months ago
الجيزة, Egypt British Council Full timeExams Account Relations Coordinator **Date**:2 Sep 2024 **Location**: Giza, Middle East and North Africa, EG **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and...
-
Sr. Cloud Native Developer
3 months ago
محافظة الجيزة, Egypt McLedger Full time**Company Description** Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing...
-
Partners Management Manager
1 month ago
الجيزة, Egypt اورنچ مصر Full timeAbout the job Partners Management Manager **Duties and Responsibilities** 1. Achieve 100% of assigned Sales targets and KPIs. 2. Set the monthly KPIs for partners. 3. Direct partners to the potential opportunities generating high revenues. 4. Responsible for partners? profitability model on a monthly basis. 5. Monitor the channels performance sales...
-
Partners Management Manager
4 weeks ago
الجيزة, Egypt Orange Egypt Full time**Duties and Responsibilities** 1. Achieve 100% of assigned Sales targets and KPIs. 2. Set the monthly KPIs for partners. 3. Direct partners to the potential opportunities generating high revenues. 4. Responsible for partners? profitability model on a monthly basis. 5. Monitor the channels performance sales activities within the market place. 6....
-
Project Manager
4 months ago
الجيزة, Egypt ITS Information Technology Solutions Full time**Experience: 2 - 3 Years** **Company Overview**: ITS Information Technology Solutions is a leading cyber security company based in Giza, Egypt. We provide cutting-edge solutions and services to protect businesses and organizations from cyber threats. Our team of experts has extensive experience in the field of cyber security and is dedicated to providing...
-
Account Management Intern
4 months ago
الجيزة, Egypt On-Hire Full timeWe are currently seeking an Account Management Intern to join our team. As an Account Management Intern, you will have the opportunity to learn and support our account management team in delivering exceptional client service. This internship is a great chance for you to gain hands-on experience in the advertising and marketing industry and develop valuable...
-
SOC Manager
4 months ago
الجيزة, Egypt ITS Information Technology Solutions Full time**Company Description** Be a part of ITS cutting-edge technology world. Founded in 2010, Information Technology Solutions (ITS) delivers technology solutions excellence with Cybersecurity, Fraud & GRC solutions to accelerate business to a world of digital innovation. With tech gurus and teams across Egypt and the Middle East, ITS ensures excellence and...
-
Assistant Managing Director
1 month ago
الجيزة, Egypt tebas Full time**Job Descriptions**: The Assistant provides high-level administrative and organizational support to the Executive Director, ensuring efficient coordination of daily activities, meeting arrangements, and communications with key stakeholders. The role aims to facilitate smooth office operations and support executive goals by performing tasks efficiently and...
-
Workshop Manager
4 months ago
الجيزة, Egypt ENTRA Electromechanical solutions Full timeJob Title: Mechanical Workshop Manager Location: Abu Rawash, Giza Company: ENTRA Electromechanical About Us: Position Overview: Key Responsibilities: - Manage and oversee the daily operations of the mechanical workshop, ensuring efficient workflow and production schedules. - Lead, train, and supervise the workshop team, fostering a culture of safety,...
-
Marketing Operations Manager
4 months ago
الجيزة, Egypt Future Group Full timeUnlock Your Potential as a Marketing Operations Manager with Future Group! Are you poised to make a transformative impact in marketing operations? Join Future Group, a trailblazer in translation and localisation services since 1994. Our vast global reach in North & Latin America, Asia, Europe, and MEA, offers you an extraordinary platform to drive...
-
Senior Accountant Manager
3 months ago
الجيزة, Egypt Mostaqbal Full timeMostaqbal company for exports/imports( product/service company ) is hiring immediately: Job title:Senior Accountant manager Location :Mohandesin - Manage a portfolio of key accounts, acting as the primary point of contact for clients and ensuring their needs are met through our products and services. - Develop and maintain long-term relationships with...
-
Planning Manager
1 month ago
الجيزة, Egypt HSE Contractors Inc Full time**Planning Manager : (fluent English speakers)** **Salaries: from 45,000 EGP to 80,000 EGP will be decided depends on English level and experience** **location**: Dokki, Giza **shifts**: Males:3 pm to 12 am females: 1 pm to 10 pm **Key Responsibilities**: - Develop and maintain project schedules using industry-standard software (e.g., Primavera P6,...
-
Transactions Manager
3 months ago
الجيزة, Egypt General Motors Full time**Job Description**: **Work Arrangement** **The Role**: As the **Transactions Manager **you will work to advance the Corporate goals, Mission and Core values. Additionally, continue to progress our People, Process and Technology Strategy, while demonstrating our Leadership Principles: Lead by Example, Communicate Effectively, Build a Great Team, and Deliver...
-
Operations Support Manager
3 months ago
الجيزة, Egypt General Motors Full time**Job Description**: **The Role**:This role is responsible for supporting OnStar’s call center functions. This position interacts with OnStar employees in OnStar Service Delivery and Marketing, as well as the support functions for the call center partner. In this role you will serve as the focal point for system issues, new initiatives, audit &...
-
Product Manager
4 months ago
الجيزة, Egypt Jadeer Full timeJadeer is hiring for one of Future Group Subsidiaries who is dedicated to pushing the boundaries in software development and digital transformation. They are seeking a dynamic and experienced Product Manager to join their expanding team and oversee product development initiatives. **Role Overview**: The Product Manager will be responsible for guiding the...