Merchants Account Manager

2 weeks ago


مصر, Egypt Zeal Full time

**About Zeal**
We are an innovative London-born, Cairo-based startup backed by global strategic investors to **e**mpower brands to unlock the full potential of their customers by leveraging transactional data**. We provide our merchants with world-class data, analytics & tools to better understand their customers and unlock the full potential of any new or existing customer.

**Our Culture**
We are a purpose-driven team. Our most important asset is an intellectual team that can innovate and execute. It's what moves us forward
We believe that data-driven companies are built by impressive talents. So, we are always looking for analytical creative team players who want to support our mission in Egypt & the region.

**About the role**:We are looking for a customer champion to help train and onboard new clients and interact with them to kickstart their product usage. As a Merchant Account Manager at Zeal, you'll be the first interaction between our merchants and our products after sale. You need to help new clients know more about the product, reduce the roadblocks they face, solve their problems, and ensure seamless entry into the product usage.

**As a Merchant Account Manager at Zeal, you will be responsible for**:

- Own the full training cycle and onboarding for new merchants
- Educate merchants about the product to increase adoption of the product
- Guide, support, and assist merchants in their product adoption process
- Collaborate with cross-functional teams to ensure a smooth onboarding and strong client experience
- Handle clients' queries about the product dashboard
- Bachelor's degree in Business, Marketing or any equivalent major
- 0-1 years of experience in Account Management
- Excellent interpersonal skills, ability to fast learn and shine in a team
- Must have a car and be willing and able to visit clients as and when needed

**What you'll love about us**:

- Our culture is casual, fun and social
- Work that stays at work: genuine work/life balance served here
- Health Benefits: Medical and Life insurance
- Flexible Work Setup
- You will have the freedom to try new ideas & experiment



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