Senior Support Services Manager-weekend

**Director for GS (Weekend - Technical Support),** The Director of GS (Weekend - technical Support), will have responsibility for defining & executing the weekend strategy working with all domains with GS. You will be tasked with providing the highest standards of technical support to global customers across all GS technical domains during the weekend...

Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

**The Elevator Pitch: Why will you enjoy this new opportunity?** As a part of the Global Support (GS) Team, your work as a Support Services Manager (SSM) will help advocate for an excellent customer support experience at VMware. The role provides you a unique opportunity to interact daily with top tier and most strategic customer organizations in technology,...

**Responsibilities**: - Manage overall accountability of the Quality of Service of EDH. - Closely follow up and communicate with OCB SDM for EDH service. - Ensure structured reporting and needed KPIs are provided to measure the SLA achievements and present it to OBS IT management. - Ensure the needed monitoring is implemented to effectively support the...

**About the role**: LIS services time coverage is aligned with the services business criticality and leverages on a 24x7 structure and on-call capability. - Within the LIS team, the scope of this job is to ensure the following tasks on a 24x7 basis (shift work hours) for onsite and regional perimeters: - 2nd level incident management - hardware and software...

**About the role**: The purpose of Senior Service Readiness Manager is to lead the customer Journey rom Build to Run, to ensure smooth Transition of the Business and manage the activities related to unified Communication solutions (EIC), process knowledge transfer and sharing all the Business requirement between Build and Run teams. DUTIES &...

**NetWitness - Senior Engineer, Technical Support (AMER Hours)** As one of the most established cybersecurity companies in the world, we at NetWitness are hard at work every day helping our customers and partners better protect their organizations from cyberattacks. Our products and incident response services are used within most large enterprises,...

**TITLE**:Director of Finance and Support Services**TEAM/PROGRAMME**:Egypt Senior Management Team**LOCATION**:Cairo**GRADE**: 1**CONTRACT LENGTH**:One year (Renewable)**CHILD SAFEGUARDING**: Level 3: the post holder will have contact with children and/or young people _either _frequently (e.g. once a week or more) or intensively (e.g. four days in one month...

**NetWitness - Senior Engineer, Technical Support** As one of the most established cybersecurity companies in the world, we at NetWitness are hard at work every day helping our customers and partners better protect their organizations from cyberattacks. Our products and incident response services are used within most large enterprises, governments and...

Company Description Informa is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

PHR-SERVICES is currently looking to hire “Community Manager” with 5 - 10 years of experience is a MUST. Skills needed: (please read carefully to make sure that your CV will be considered) - Minimum Bachelor's degree - Accredited Marketing Diploma is a plus advantage. - Very Good English & Arabic languages, writing & speaking. - Ability to develop a...

**About The Role** *** You will work closely with our top internal partners to coordinate and facilitate case resolution according to support logic for high-severity incidents while balancing external customer service, communications, expectations, and demands. **What You'll Do** *** - Handle a high-volume caseload of critical incident types - Maintain...

Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

Senior Support Engineer - ACS - Core Database Expert-220005CG **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Preferred Qualifications** Advanced Services Engineers (ASE) provides support in the continuous operational improvement of Oracle environments. ASEs do this by leveraging...

Senior Manager, Service Delivery Senior Operations Manager - US hours - Cairo Bringing smiles is what we do at TTEC... for you and the customer. As a Senior Operations manager working on the Night Shift (US hours) in Cairo, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment...

Senior Advanced Customer Support Engineer - Apps Developer (eBS & PaaS dual skills!)-22000AOW **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** - He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need...

**Responsibilities**: - Holds accountability for the Quality of solutions (LAN, UC, SD-WAN, etc.) provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Works hand-in-hand with operational teams to ensure effective delivery of...

**About the role**: A new transversal role within Egypt OTB; Acting as a **“Subject Matter Expert”. **Supporting Europe and other A-END regions managed by Egypt OTB - “, supporting the team in virtually coordinating/leading the delivery activities for European customers with OTB cross functional teams from A-END view. He/she guarantees a strong...

**Responsibilities**: - Acting as the first point in providing support in-house and at client locations (remote, onsite fill-in, or assignment). - Identifying inquiries/problems and providing support &updates to all users on progress and completion of requests focused on VIP/Senior Management in head office and other occasional local/regional sites. -...

2+ years of professional or military experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 3+ years of office administration experience required Amazon ME CS team is seeking an administrative professional with a track record of earning the trust of stakeholders, customer-obsession and self-motivation to support...