![TTEC](https://media.trabajo.org/img/noimg.jpg)
Senior Desktop Support Technician
4 days ago
Senior Desktop Support Technician
**Senior Desktop Support Technician - Cairo, Egypt**
At TTEC, we’re all about the Human Experience. Elevated. As a Senior Desktop Support Technician in Cairo. You’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Looking to utilize your technical problem-solving skills while keeping your English communication skills sharp? In this role, you’ll be a primary informational technology support maintaining desktop and workstations, distributing software, installing security updates and secondary troubleshooting.
You will be the escalation point for complex issues unable to be resolved through the remote team.
You will work on site in Cairo and report to the EMEA Supervisor, Desktop Support.
**What You’ll be Doing**
- Assist in setting and maintaining a standard performance for the team by providing leadership and enforcing policies. Proactively seeks out opportunities for improvement by mentoring and training junior specialists.
- Assumes an active role in managing technical issues and assigns technicians to provide technical services to the operational and support departments.
- Provides an extremely high level of troubleshooting and hardware/software integration skills.
- Responsible for all facets of the maintenance and support of multiple projects (i.e. new client ramps, special projects, etc.) or special technology functions. Takes ownership of difficult projects and successfully sees them through to timely completion.
- Assist in leading and motivating other members of the team with mínimal supervision. Acts as a role model with moderate decision-making responsibilities.
- Assists technology management in the monitoring, completion and scheduling of work requests/incident tickets, RFC’s as required.
- Quality checks documentations like SOPs, Job Aids, FAQs, etc.
**What you will bring**:
- Five years technology experience in a BPO or information technology environment.
- Preferably has a Bachelor’s Degree in Computer Science and/or has multiple certifiable technical skills (i.e. Microsoft Certified Systems
- Administrator/Engineer (MCSA or MCSE), Cisco Certified Network Administrator (CCNA), ITIL v6 etc.)
- Excellent time management and organizational skills with a demonstrated ability to lead/manage teams and resources.
- Demonstrated commitment to continuous learning, obtaining appropriate certifications, and developing skills with ever changing technology.
- Knowledge in creating, updating and auditing documentations (i.e. SOPs, Job Aids, FAQs, etc.)
- Knowledge in understanding and interpreting key metrics
- Knowledge in scripting using PowerShell, DOS base and other command language
**About TTEC**
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
LI-EH1
LI-Onsite
**Primary Location**: : EG-Cairo-Cairo
**Other Locations**: : Egypt
-
Desktop Support Technician
2 weeks ago
مصر, Egypt TTEC Full timeDesktop Support Technician **Desktop Support Technician x 1 / Desktop Support Supervisor x 1 - Cairo** At TTEC, we’re all about the Human Experience. Elevated. As a Desktop Support Specialist or Supervisor in Cairo, Egypt. You’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning...
-
IT Desktop Support
4 weeks ago
مصر, Egypt Sharp Brains LTD Full timeField Service Partner resources are expected to be Bilingual and should have the ability to read, write and speak in the local language of the site being supported as well as English in order to communicate with the Internal Teams Providing Field Service Support at the specified location within the committed service levels ensuring customer...
-
Desktop Senior Software Engineer
3 weeks ago
مصر, Egypt Si-Ware Systems Full timeWe're seeking a talented and driven Desktop Senior Software Engineer to join our innovative team. In this role, you'll play a pivotal role in the entire development lifecycle, from collaborating on requirement gathering to designing, building, and rigorously testing the next generation of desktop software solutions. **What You'll Do**: - Own the...
-
Desktop Support Engineer
4 weeks ago
مصر, Egypt Informa Global Support Full timeCompany Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
Supervisor, Desktop Support
2 days ago
مصر, Egypt TTEC Full timeSupervisor, Desktop Support **Desktop Support Supervisor - Cairo** Bringing smiles is what we do at TTECfor you and the customer. As a Desktop Support Supervisor working onsite in Cairo, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. **What...
-
Onsite Technician
2 weeks ago
مصر, Egypt Hemmersbach GmbH & Co. KG Full timeOnsite Technician, DXC Metlife - Egypt - Cairo - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Flat hierarchies- Internal career development- International environment- Job with purpose- Mentor program- Mobile working- Onboarding program**Your skills**: - 18 months of IT experience (or equivalent) - Experience in Windows...
-
Senior Desktop Publishing Specialist
4 weeks ago
مصر, Egypt Dual for Information Tech Full timeDuties Desktop publishers typically do the following: - Review text, graphics, or other materials created by writers and designers - Edit graphics, such as photographs or illustrations - Import text and graphics into publishing software - Integrate images and text to create cohesive pages - Adjust text properties, such as size, column width, and spacing -...
-
Administrator - Desktop (Memphis, Tn)
6 days ago
مصر, Egypt ALSACSt. Jude Children's Research Hospital Full timeAt ALSAC you do more than make a living; you make a difference. - We like people who are different because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to...
-
Virtual Desktop Consultant
3 weeks ago
مصر, Egypt DS DeepSource GmbH Full timeThis is an outsourcing role to one of our Multinational Clients in Cairo, specialising in Digital Transformation, Security Transformation, IT Transformation, and Workforce Transformation. The VDI Consultant is responsible for designing, implementing, and maintaining virtual desktop infrastructure solutions for clients. The consultant will work closely with...
-
Rme Technician
4 weeks ago
مصر, Egypt Souq.com for E-Commerce LLC Full timeMulti skilled in both electrical and mechanical disciplines. - Experience of planned preventative maintenance systems. - Experience fault finding within MHE (Material Handling Equipment)/Automation systems. - Experience in interpreting both mechanical and electrical drawings. - Experience of conveyor maintenance, motor controllers/inverters. Served a full...
-
Technical Support
3 weeks ago
مصر, Egypt DXC Technology Full time**Job brief**: To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet...
-
Technical Support Engineer
1 week ago
مصر, Egypt Interact Technology Solutions Full time**Interact Technology Solutions is hiring Technical Support Engineer.** - Receive end-user calls - Log the end-user calls through the customer’s internal ticketing system - Acting as the single point of communication for users & the IT department for all IT- related requests. - Answer emergency and non-emergency calls from 09:00am to 10:00pm and document...
-
Technical Support Engineer
2 weeks ago
مصر, Egypt Interact Technology Solutions Full time**Interact Technology Solutions is hiring Technical Support Engineer.** - Receive end-user calls - Log the end-user calls through the customer’s internal ticketing system - Acting as the single point of communication for users & the IT department for all IT- related requests. - Answer emergency and non-emergency calls from 09:00am to 10:00pm and document...
-
Technical Support Engineer
2 weeks ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Technical Support Engineer - Premier (Attaching CVs is a MUST) **Job Description**: The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal...
-
IT Technician
2 weeks ago
مصر, Egypt MigrationIT Full time**Job Information**: Industry - Real EstateWork Experience - 1-3 yearsCity - Cornish El NileState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Installing and configuring computer hardware, (Desktops, Monitors, Printers) - Receive hardware and store it. - Provide needed support in inventory checks. - Take out needed hardware and deliver it to...
-
Welder Technician
2 weeks ago
مصر, Egypt Hilton Full timeWelder Technician Welder Technician will support the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels. **What will I be doing?** Welder Technician you will support the Engineering Team to ensure that engineering and maintenance operations within the...
-
Onsite Technician
4 weeks ago
مصر, Egypt Hemmersbach GmbH & Co. KG Full timeOnsite level 2 IT support for your users in hardware and software problems - Egypt - Egypt - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Flat hierarchies- Internal career development- Job with purpose- Mentor program- Onboarding program- Trusted working hours- Unlimited employment contract**Your skills**: - BSc or Diploma...
-
IT Help Desk Technician
3 weeks ago
مصر, Egypt Talent Pal Full time**Responsibilities**: - Troubleshooting hardware and software issues - Diagnosing and resolving network issues - Documenting all issues and resolutions in our ticketing system - Escalating issues as necessary to senior-level technicians - Collaborating with team members to identify trends and implement solutions - Staying current with industry advancements...
-
Hvac Technician
2 days ago
مصر, Egypt Hilton Full timeHVAC Technician A HVAC Technician serving is responsible for maintaining all refrigeration and air-conditioning equipment and installations in good working condition by carrying out necessary repairs and preventive maintenance **What will I be doing?** As a HVAC Technician serving, you are responsible for performing the following tasks to the highest...
-
Senior IT Helpdesk Specialist
3 weeks ago
مصر, Egypt Misr Technology Services Full time**Responsibilities**: - Acting as the first point in providing support in-house and at client locations (remote, onsite fill-in, or assignment). - Identifying inquiries/problems and providing support &updates to all users on progress and completion of requests focused on VIP/Senior Management in head office and other occasional local/regional sites. -...