Senior Technical Support Engineer

3 weeks ago


مصر, Egypt Orange Business Services Full time

**About the role**:
Act as the point of reference and mentor for the team
- Share experience and knowledge within the team
- Provide day-to-day guidance and coaching
- Guide the newcomers through their induction phase
- Technical knowledge and overall skills enhancement
- Create, validate and update technical documents and knowledge documents
- Responsible for training delivery program (customer, technical, process)
- Responsible for new customers’ and offers handover to operation
- Responsible for overall team improvements, including customer support and autonomy improvement
- Incidents daily Service review & Aged tickets review

**About you**:
**Skills and Qualifications**:
Excellent communication,

Interpersonal, organizational and presentation skills
- Fluent in English (French is a plus)
- Good consulting and problem solving skills
- Able to work efficiently and independently to meet deadlines
- Able to understand complex customer infrastructure and good understanding of services offered

.Ability to work under pressure and deal with multiple tasks
- Solid knowledge on the Orange technologies and offers (certificates are a plus).

**Educational Background**:
Bachelor Degree in telecommunication engineering or computer science

**Professional Experience**:
Minimum of 1 year related work experience in customer technical support or similar organisations

**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

**Department**:
Customer Services & Operations

**Contract**:
Regular



  • مصر, Egypt FlairsTech Full time

    Details Required Experience 2 year Department Customer Operations Career LevelSenior Position Location Cairo **Skills**: Sql server Linux API Requirements and responsibilities **Senior Technical Support Engineer**:** Play BIGGER!** Do you want to work in an exciting, rewarding, and collaborative environment where you are appreciated and...


  • مصر, Egypt RSA Full time

    **NetWitness - Senior Engineer, Technical Support (AMER Hours)** As one of the most established cybersecurity companies in the world, we at NetWitness are hard at work every day helping our customers and partners better protect their organizations from cyberattacks. Our products and incident response services are used within most large enterprises,...


  • مصر, Egypt Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • مصر, Egypt RSA Full time

    **RSA - Senior Technical Support Engineer** RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology...


  • مصر, Egypt RSA Full time

    **RSA - Senior Engineer, Technical Support** RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology...


  • مصر, Egypt Microsoft Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • مصر, Egypt Oracle Full time

    ACS Senior Support Engineer - Hyperion Technical Consultant-220001J4 **Applicants are required to read, write, and speak the following languages**: English, Arabic **Preferred Qualifications** **The products suite expected to be covered are EPM Hyperion Essbase, Planning and HFM, FDMEE Applications. EPM Cloud products knowledge / experience is an...


  • مصر, Egypt Orange Business Services Full time

    **Role Purpose**:knowledge retention (technical and customer) and enhancement in the team - Act as the point of reference and mentor for the team - Share experience and knowledge within the team - Provide day-to-day guidance and coaching - Guide the newcomers through their induction phase - Technical knowledge and overall skills enhancement - Create,...


  • مصر, Egypt Orange Business Services Full time

    **About the role**: Act as the point of reference and mentor for the team - Share experience and knowledge within the team - Provide day-to-day guidance and coaching - Guide the newcomers through their induction phase - Technical knowledge and overall skills enhancement - Create, validate and update technical documents and knowledge documents - Responsible...


  • مصر, Egypt Rabie Al-Takyeef Factory Full time

    **Mechanical Engineer - Technical Support (Alexandria or Cairo)** We are a ducting-system-manufacturing company seeking a highly motivated and results-oriented **Mechanical Engineer** to join our growing team in **Alexandria or Cairo, Egypt**. In this role, you will provide technical support to our customers, design customized products, submit various...


  • مصر, Egypt Orange Business Full time

    **About the role**: **Job Purpose**: The Senior Tech Support Engineer is responsible for quality and overall skills enhancement of the team. **Key Activities & Deliverables**: - Acts as escalation level within the team - Create, validate, and update process documents and knowledge documents - Technical knowledge and overall skills enhancement - Coordinate...

  • Senior Support

    4 weeks ago


    مصر, Egypt Canonical - Jobs Full time

    This is an exceptional opportunity for an open source technologist who enjoys solving problems under pressure. The main functions of this position are to: - Be the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL and Apache. - Provide advice on deployed...


  • مصر, Egypt Canonical - Jobs Full time

    This is an exceptional opportunity for an open source technologist who enjoys solving problems under pressure. The main functions of this position are to: - Act as the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL and Apache. - Provide advice on deployed...


  • مصر, Egypt OTO Full time

    Present in MENA countries, OTO is a multi-language, All-in-one Shipping Management Software that helps Ecommerce Stores and Omnichannel brands to ship their e-commerce orders seamlessly with 100+ shipping companies locally and internationally. Our customers are looking for the best way to deal with shipping and OTO provides the easiest one. We are in the...


  • مصر, Egypt Oracle Full time

    ACS Senior Support Engineer - AppsDBA -22000D3M **Applicants are required to read, write, and speak the following languages***: English, Arabic **Detailed Description and Job Requirements** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for...


  • مصر, Egypt VMware Full time

    **Why will you enjoy this new opportunity?** Are you're looking to be a leader in a dynamic and growing environment? If so, this role is for you. In this role, you will be responsible for working closely with other support engineers, sales engineers, and customers to understand customer network configurations and problems that they may be facing or simply...


  • مصر, Egypt RSA Full time

    **RSA - Technical Support Engineer 2** RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology...


  • مصر, Egypt Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • مصر, Egypt Schindler Full time

    **Location: Cairo, New Cairo, Egypt** **Requisition ID: 65071** **Schindler stands for mobility. Mobility needs experts.** **Join our team in Cairo.**: Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the...


  • مصر, Egypt Brimore Full time

    Job Description **The Role** The Tech Support Engineer, as part of Brimore Product Engineering team provides support to our growing number of customers across different departments and segments. **What you will do** - Design and maintain the tech operational and support process. - Help our stakeholders in using our products to reach the customer business...