Senior Technical Support Engineer
2 weeks ago
**Role Purpose**:knowledge retention (technical and customer) and enhancement in the team
- Act as the point of reference and mentor for the team
- Share experience and knowledge within the team
- Provide day-to-day guidance and coaching
- Guide the newcomers through their induction phase
- Technical knowledge and overall skills enhancement
- Create, validate and update technical documents and knowledge documents
- Responsible for training delivery program (customer, technical, process)
- Responsible for new customers’ and offers handover to operation
- Responsible for overall team improvements, including customer support and autonomy improvement
**about you**:
- Excellent communication
- Interpersonal, organizational and presentation skills
- Fluent in English (French is a plus)
- Good consulting and problem solving skills
- Able to work efficiently and independently to meet deadlines
- Able to understand complex customer infrastructure and good understanding of services offered
- Ability to work under pressure and deal with multiple tasks
- Solid knowledge on the Orange technologies and offers (certificates are a plus)
**additional information**:
**Educational Background**
Bachelor Degree in telecommunication engineering or computer science
**Professional Experience**
Minimum of 1 year related work experience in customer technical support or similar organisations
**department**:Customer Services & Operations
**contract**:Regular
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