Customer Relationship Officer

3 days ago


مصر, Egypt EGBank Full time

**JOB PURPOSE**

The Customer Relationship Officer is responsible for marketing and selling the bank’s products and services through direct and cross selling techniques while maintaining a high quality service. In addition to developing relationships with customers and ensuring that their profiles are up to date.
- **MAJOR RESPONSIBILITIES AND ACOUNTABILITIES**
- Identifies customer needs and fulfils it with proper bank’s products or services
- Handles customers’ requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of their full satisfaction
- Promotes and sells the bank’s products and services to achieve the yearly set targets
- Ensures that brochures are up to date and in place
- Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures
- Uses cross-selling techniques with EGBANK existing customers
- Adheres to Branch Operating Model
- Ensures that customers’ profiles are updated through implementing the KYC principle (Know Your Customers)
- Migrates customers to various channels (ATM, cheque deposit box)
- Carries out any task requested by the Senior Relationship Officer and the Branch Manager
- Makes calls upon request to EGBANK existing clients**JOB REQUIREMENTS**- Desired education : Bachelor degree in finance or business administration
- Languages : Fluent in English and Arabic (Writing and speaking)
- Ideal experience : 1 - 3 years of experience in customer service or any related- field of work



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