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Customer Success Support

2 weeks ago

مصر, Egypt ArabyAds Full time

ArabyAds was founded in 2013 and we help our clients to acquire customers at scale using data & technology across diverse set of digital advertising inventories which are managed through four of our platforms i.e. Boostiny (social commerce), iConnect (influencer marketing), Adfalcon (programmatic advertising) & DeviceBoost.

We are a team of +260 passionate people across UAE, Egypt, KSA, Jordon, Lebanon & Tunisia. We are agile, fast-growing, interdisciplinary team of passionate experts in media planning, influencer marketing, consumer research, developers & coders, data scientist, artificial intelligence, and machine learning with a shared mission to create sustainable value for our clients.

ArabyAds is proud to be an equal opportunity employer regardless of your race, colour, gender, religion, age, disability, or marital status. We currently have people from 16 nationalities across our 6 locations and are happy to celebrate all festivals.

We are looking for a Customer Success Support to resolve users’ complaints:

- Resolving product or service problems by clarifying the customer's complaint;
- Determining the cause of the problem;
- Selecting and explaining the best;
- Solution to solve the problem;
- Expediting correction or adjustment;
- Following up to ensure resolution;
- Communicating clearly and effectively with end users and colleagues to quickly resolve issues and ensure customer satisfaction;
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience;
- Working with other departments to ensure a consistent and high-quality level of support.

To be the Customer Success Support, you need:

- 3+ years of previous experience in a customer support role or a

technical support role that is focused first and foremost in customer

success;
- Excellent communication skills in Arabic and English (Written and Verbal)
- Should be creative and analytical problem solver with a passion to provide

excellent customer service and comfortable with a multi-tasking, high

energy environment;
- Should be flexible to adapt to support a 24-7 operating environment;
- Proficiency in using remote support tools, help desk software and CRM software like Zoho, Jira, and Salesforce;
- Experience in using SQL and databases in a business environment.