Voice Performance Desk Specialist

6 months ago


مصر, Egypt Vodafone Full time

**Who you are**:
**Job Overview**

**Responsibilities and Duties**
- Continuous follow up on performance monitoring, Hourly and daily cases, Incident Handling process.
- Support 1st & 2nd line teams in investigating all performance related problems
- Generate and Develop on Spot Performance Reports, Alerts and tools to cover any NW monitoring Gaps using simple and user-friendly visualization techniques.
- Benchmarking report creation to compare network status before and after CRs implementations.
- Night Activities alignment between Second line teams, SDMs and Performance team.
- Interpreting data, analyzing patterns using statistical techniques and extracting service affecting issues.
- Coordination with all stockholders to assure smooth work flow via the agreed upon SLA.
- Handling and follow-up procedure regarding customer MI, USSD or VAS Services complaints received from SMC.
- Identify repetitive, chronic tasks and creating automation logic to minimize task handling time.
- Data acquiring and automation Centralization for different performance related tools.
- New Projects participation and delivering different requirements from service management entities.

**Role Qualifications**
- Specific skills.
- Excellent knowledge and understanding of GSM & WCDMA & LTE architecture.
- Excellent knowledge in CS/MI and IMS Core architectures and scenarios.
- Correlation skills in identifying root causes and breakdown procedures.
- SQL, Python, C or C++ Knowledge is a must.
- Experience in reporting and visualization tools ex: Business Objects, SAP tools, SPLUNK..
- Strong analytical skills with the ability to collect, analyze and categorize significant amounts of data.
- Experience in query optimization for performance tuning.
- Ability to understand existing tools with the vision to enhance and upgrade for better performance and effectiveness delivery.
- Understanding Databases modeling.
- Excellent documentation and presentation skills.
- 2-5 experience in the telecom field.
- Personal characteristics.
- Working under pressure.
- Quick, Active, high Paced, Good analytical thinking, Excellent Communication Skills.
- Technical Troubleshooting Skills
- Good leadership and decision making skills.
- Risk assessment & awareness
- Project management and cross functional skills.
- Innovative and creative.
- Good people management skills



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