L2 Lead Support Engineer

**Proactively manage and resolve IT issues to maintain service excellence - join us as an L2 EUC Engineer**: **J**ob Title**:L2 EUC Engineer **Department**:IT **Location (primary)**:Cairo, Egypt **In this role you will** EUC Computing Engineer (L2) to support the business in achieving its strategic objectives. The End-user Computing Engineer (L2) is in...

**Who are WebBeds?** WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online...

We are seeking a skilled and experienced Senior Systems Engineer who will be responsible for designing, implementing, and maintaining Linux, OpenShift, VMware, and L2 Networking solutions specifically tailored to Dell products. Your expertise in these technologies, combined with your knowledge of Dell infrastructure, will be crucial in ensuring the...

**Responsibilities**: - Performance of regular scheduled service and maintenance compliance checks on modern SaaS solution - Eyes on glass monitoring services using Cloud Watch and Dynatrace - Log parsing and analysis - Reactive support - show Analytical approach to problem solving, responding to incidents and returning services to an operational state -...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

**About the role**: **Job Purpose**: The Senior Tech Support Engineer is responsible for quality and overall skills enhancement of the team. **Key Activities & Deliverables**: - Acts as escalation level within the team - Create, validate, and update process documents and knowledge documents - Technical knowledge and overall skills enhancement - Coordinate...

**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Technical Support Engineer - Premier (Attaching CVs is a MUST) **Job Description**: The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal...

**votre rôle**: **Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Execute changes and task...

Manage and execute end-to-end storage and file migration projects for enterprise clients - Serve as the technical lead, collaborating with cross-functional teams to plan, design, and implement complex storage and file migration solutions - Analyze client requirements, assess existing infrastructure, and propose optimal migration strategies and...

**Role Purpose**: - Supervise the team of Billing Support engineers and specialists providing L2 support for Technology & Business stakeholders. - Manage team goals, objectives and performance standards including Service-Level Agreement, Time-to-Repair and quality of service. - Responsible for the coordination, management, tracking of proactive & reactive...

**About the role**: **Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level...

**Role Purpose**: - Billing support specialist providing L2 support for Technology & Business stakeholders. - Coordination and tracking of proactive & reactive operational activities and ensure that the services provided to customers are continuously available. - Performing to Service Level Agreement (SLA) performance levels. - Ensure the Billing system...

**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: English Technical Support Engineer **Job Description**: As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats - troubleshooting technical issues, providing clear guidance, and...

Providing 24/7 printing area support to non-technical end-users - Egypt - Egypt - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Company events- Flat hierarchies- Job with purpose- Mentor program- Mobile working- Onboarding program- Trusted working hours**Your skills**: - English language at B2 level - BSc or Diploma in IT or...

Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

**votre rôle**: Entry point for operational request to L2 per offer Entry point per offer for the Service Owner for all life-cycle management (in particular regarding change management and incidents) Technical OPS lead for all P1 incident/ crisis in liaison with all L2 OPS, L3 offer referent, Service owner and other stakeholders Contribute to operational...

Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

**About Outseer** **What you’ll achieve**: Our Senior Customer Support Engineer will provide remote technical customer support for Outseer Fraud Manager and Outseer 3D-Secure products, as well as support and guide junior support engineers as the shift lead. Outseer products are comprehensive risk-based authentication and fraud detection platforms that...

We are looking for a fresh and senior Telecom Engineer to join an intensive training to be qualified engineer carrying out the following duties Job Description - Understanding of wireless networking, including Wi-Fi protocols and RF propagation - Expertise in RF design - Understanding of various wired/wireless planning, measurement tools ,analyzers and...

**About the role**: **Senior Application Support and Cloud Operations Engineer** **Mission**: Within the MAC team, the scope of this senior job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level technical support and...