Incident and Problem Management Leader

**Votre rôle**: **Problem Identification**: Analyze recurring issues and identify root causes to prevent future occurrences and achieve significant incident reduction. **Collaboration**: Work closely with technical teams, stakeholders, and customers to facilitate effective problem resolution. **Documentation**: Maintain accurate records of problems,...

**Votre rôle**: - The Incident and Crisis Manager is responsible for leading customer major incidents and crises, ensuring timely and effective resolution to minimize business impact. The role involves adhering to Incident Management and Crisis Management best practices, facilitating communication among stakeholders, and driving continuous improvement to...

**Votre rôle**: As a Dedicated Incident Manager, you will lead and coordinate incident management activities for VIP customers, focusing on incidents related to Genesys solutions. Serving as the primary contact and major incident leader, your role is pivotal in ensuring efficient incident resolution and acting as a bridge leader during major crises. Your...

**Role Purpose**: The objective of this function is to increase stability and availability of VOIS Egypt Office IT services Maintaining that all incidents resolved and all services recovered per agreed SLA, tracking, reporting and providing management information about all incidents classified based on impact and urgency, Reviewing and owning all...

Envision Employment Solutions is currently looking for a Service Delivery Manager - Applications Support (SAP and Non-SAP) for one of our partners, a global leader in the chemical industry field. **Job Summary**: **Responsibilities**: - 1. Incident and Service Restoration Management - Ensure timely resolution of incidents and restoration of services at...

**Purpose of the Job**: Organizing, facilitating, and monitoring the work of his team of Ground Couriers, Support and manage the team to prevent conflict and raise productivity. - Prepare, Control, and monitor the process of courier morning dispatch to ensure all couriers are on their routes as scheduled to meet the delivery and collection service...

Egypt (Cairo) - Bulgaria- Information Technology- Remote- Leaders- The Site Reliability Engineering (SRE) Manager plays a strategic role in ensuring the reliability, scalability, and performance of business-critical systems across multiple platforms. You will foster a team of SREs who sit within their respective platforms while providing overall governance...

**Join our Team**: **About this opportunity**: We are seeking a highly motivated and experienced Data Center Technician Manager to lead the operations and maintenance of our telecommunications data centers. This critical role will be responsible for ensuring the smooth running of the facility, including the active equipment (legacy and cloud nodes for RNC,...

Job Summary: A Tour Leader at Emeco Travel is responsible for managing group tours, ensuring itineraries run smoothly, and providing exceptional customer service. He or she will coordinate logistics, handle unforeseen issues, and ensure the safety and satisfaction of clients throughout the trip. The Tour Leader works closely with local guides and service...

**Company**: Block Gemini Egypt **Position**: Onboarding Team Leader **Role Overview**: **Key Responsibilities**: - Lead and manage the onboarding team, ensuring that all targets are met. - Develop and implement strategies to effectively onboard limousine companies onto the platform. - Provide training, coaching, and support to team members to enhance...

Envision Employment Solutions is currently looking for an I&D Service Delivery Manager for one of our partners, a global leader in the chemical industry field. **Job Summary**: The IT Service Delivery Manager - IT Operations manages network performance and identity access management support, ensuring optimal network operation, data security, regulatory...

The IT Service Delivery Manager (ITSDM) is responsible for ensuring the efficient and effective delivery of IT services to meet business needs. This role oversees service management processes, ensures high customer satisfaction, and aligns IT service delivery with organizational goals. The ITSDM works closely with internal teams, vendors, and stakeholders...

Oversee the configuration, maintenance, and operation of the payment switch infrastructure, ensuring high availability and reliability. - Manage transaction routing rules within the payment switch to ensure transactions are directed to the appropriate endpoints, including processors, banks, and acquirers. - Implement and enforce security measures to protect...

**Votre rôle**: The Orange Business IT Service Desk will be supporting the int'l subsidaries/business partners/ B&D and OCD globally. They receive the requests through a web tool or by phone and try to solve them using the documentation available in the knowledgebase and their IT skills and knowledge, if not, it will be escalated to the next level of...

**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

**Role purpose**: - Project Manager to co-ordinate the plan, associated documentation, and delivery of projects against deadline and delivery KPIs in the customer value hub spanning the Care and Business _VOIS. Typical projects would include: - Design the overall program plan construct with decomposition into required workstreams, manage the delivery...

**Main Tasks**: - Improve customer experiences and customer satisfaction by providing agents with the tools and skills required for effective handling of orders, transactions and complaint resolution. - Review and analyze performance trends of team members on a consistent basis. - Communicate performance results and goals to the team, providing constructive...

**Votre rôle**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...

**Votre rôle**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...

SWATX is seeking for an ITSM Consultant who can cover below requirements for a 6-month or more engagement. - Assessment and Analysis: Evaluate current processes and identify gaps. - Process Design: Develop structured workflows for Incident, Change, and Problem Management. - Capacity Planning: Optimize costs. - Purchasing: CAPEX/OPEX - Deployment: Standardize...