Sre Manager

Egypt (Cairo) - Bulgaria- Information Technology- Remote- Leaders- The Site Reliability Engineering (SRE) Manager plays a strategic role in ensuring the reliability, scalability, and performance of business-critical systems across multiple platforms. You will foster a team of SREs who sit within their respective platforms while providing overall governance and leadership for the SRE mindset, practices and ways of working. Your role involves driving excellence in operational efficiency and product reliability, and significantly contributing to delivering top-tier service and customer satisfaction.
- **YOUR NEW KEY RESPONSIBILITIES**:

- Establish, oversee, and refine the SRE strategy, practices and governance model across all platforms.
- Guide SRE teams that are embedded within specific platforms (e.g., D365, Power Platform, SAP), maintaining close collaboration with product and platform leads through dotted-line management structures.
- Influence and collaborate with product teams to prioritize and swiftly implement user stories focused on operational improvements.
- Oversee troubleshooting efforts for complex issues and root cause analysis in collaboration with L3 and L4 support partners, including global crisis management as required, regardless of working hours.
- Lead efforts to drive continuous operational improvements by analyzing incident trends, proactive alerts, optimizing system performance, and ensuring seamless collaboration between SREs and DevOps product teams.
- Develop and implement automation strategies across all platforms to enhance efficiency, reduce manual interventions, and improve system reliability.
- Organize and lead SRE Community of Practice to ensure alignment and synergies across platform-specific SRE teams and to drive best practices, knowledge sharing, and foster a culture of operational excellence (e.g., retrospectives, incident postmortems)
- Develop and maintain key reliability metrics (SLIs, SLOs, and SLAs) and use these to report platform performance to business stakeholders.

**ARE THESE YOUR SECRET INGREDIENTS?**
- Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or a related field.
- Minimum 5 years of professional experience in Site Reliability Engineering, IT Operations Management, or a similar role.
- At least 2 years of leadership experience in a complex IT environment leading cross-functional team.
- Expertise in automation, system monitoring, and performance tuning with hands-on experience in industry-standard tools (e.g., Dynatrace, Datadog, Splunk).
- Experience in working with platform-specific technologies such as Dynamics365, SAP, Power Platform, Digital Commerce is an advantage
- Strong ability to lead cross-functional teams, manage priorities, and influence platform leaders to achieve overall business continuity objectives.
- Ability to lead and coordinate during major incidents, driving resolution while minimizing business impact.

**Key Performance Indicators (KPIs)**:

- Reduction in incident frequency and duration (MTTR, MTBF).
- Increase in automation coverage and efficiency.
- Improved system uptime and performance across platforms.
- Effective cross-platform collaboration and alignment on reliability goals.
- Regular delivery of incident postmortem analyses and continuous improvement initiatives.

**ABOUT YOUR NEW TEAM**:

- We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.
And although we have so much to be proud of, we always stay humble. We believe the real magic happens - for us and for you - when we OPEN UP.
- **AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE**
- At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.**Benefits**:

- Coaching and mentoring programs- Development opportunities- Learning programs- Work with iconic brands- Supportive team- Work from home