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Sales & Services Head

3 months ago

مصر, Egypt Al-Ahli Bank Of Kuwait Full time

**Date**:May 26, 2024

**Location**: Sohag Branch (EGY45), Egypt

**Company**:AL AHLI BANK OF KUWAIT

**Job Purpose**:
To manage relationships with customers through handling queries/requests and marketing/selling activities

**Key Accountabilities**:
1. Sales Achieve sales targets for all bank’s products as per branch business objectives
2. Sales opportunities Maximize opportunities to sell additional products and services to the existing & potential Customers
3. Priority customers Maintain strong relationships with priority customers.
4. Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
5. Complaints Resolve issues and complaints from customers; escalate issue when outside authority
6. Custody 2nd Custodian of Cash area, along with required tasks, e.g. ATM refurbishment, cash reconciliation, etc
7. Customer transactions Supervise CSRs in customer transactions, ensure transactions are promptly logged and documents completed
8. Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks

**Education**:

- Bachelor's Degree or Equivalent Certification/Experience**Experience**:
Minimum 6 years of experience in Customer Service

**Competencies & Skills**:

- Technical Expertise,- Leading People,- Developing Capabilities,- Managing Resources,