Sales/service Coordinator
4 months ago
As a Service Coordinator Contracts at you are the single point of contact for contract customers for Sales and Service. You are responsible for the carry out of repairs, trouble shooting, installation, service on navigation and communication (NavCom) equipment on marine vessels of various specifications for contracts customers. Your goal is to achieve the highest levels of quality and customer satisfaction while conducting repairs, trouble shooting, installation, service on NavCom equipment.
You will report to the Contract Coordination Team Lead.
**Responsibilities**
- Responsible for assigned contract clients
- Responds to clients’ request for quotation, verifies the scope of work is within the contract and billable and assesses the Beyond Economical Repair (BER) condition.
- Sends a quote to the client according to the specific signed contract conditions and obtains agreement from the customer
- Monitors the agreed delivery of parts and services as per contract
- Arranges the service in port in accordance with the ship’s schedule
- Arranges the pre-delivery of spare parts from warehouse
- Works with Contract Support (Finance) to close contracts service orders
- Sends service report to customer
- Adds costs plus bookings for billable work
- Assists with attendance disputes
- Checks incoming invoices
- Provides contract support
- Maintain ship list (vessels purchased or sold) and equipment list (serial numbers, software versions, expiration dates) in the system
- Familiar with Maintenance Reporting
**Skills / Abilities**
- You can deal well with situations and the dynamics of the maritime sector
- You are familiar with contracts
- You have strong communication and collaboration skills
- Good customer focus
- You are service minded and not afraid to take responsibility
- You are strong in problem solving
- Fluency in English in word and writing
**Work Experience**
- Minimum of 2 years of experience in similar job in customer services environment (24/7 environment)
- Track record of having worked in a technology driven industry preferrable in ship building (new build, retrofit), oil and gas (rigs, refineries) or navy-related industries
- Fresh grads are welcome
**Education**
Bachelor in Electronics Engineering /Business Administration or other engineering discipline
Ability to commute/relocate:
- Alexandria: Reliably commute or planning to relocate before starting work (required)
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