Application Support Officer
2 days ago
Insure to solve assigned tickets for the supported systems (24/7 SW) within SLA and ensure optimal customer satisfaction.
- React to high severity technical issues that require immediate attention.
- Work with multiple teams for the successful resolution of issues and incidents.
- Review and study the vendor contracts, SLA and escalation matrix included.
- Execution of DB scripts/extracts as needed.
- Creating and Marinating the internal work flows using Power Automate.
**Skills**:
- 0-3 years of experience in the same position.
- B.Sc. in computer science or equivalent
- Strong Troubleshooting and problem solving skills
- Strong communication skills.
- DB knowledge overview (SQL, Oracle).
- Strong Knowledge in Power apps, Power automate, Power BI, one drive, Share Points
**Education**:
Bachelor degree
**Job Details**:
Job Location
Cairo, Egypt
Job Role
Information Technology
Employment Status
Full time
Career Level
Entry Level
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