Account Management Sr. Executive
5 months ago
Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region.
**Our People is our Brand - Developing seamless loyalty solutions is only possible when we’ve got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.**
**About The Role**:
As an **Account Management Sr. Executive **you'll be working on developing and growing the relationship with our clients across different sectors, increase our revenue through upselling and cross selling of Dsquares solutions, liaise with internal teams to advance client objectives and meet projects KPI’s and business growth.
You will become the focal point for our clients, monitor and analyze program KPIs, and advise on best practices for program performance.
**Key Duties & Responsibilities**:
- Maintain & handle Client relationship to ensure client’s satisfaction.
- Develop relationships across functional areas such as Partnerships, Operations, Legal, Finance and PM.
- Measure performance.
- Find opportunities to automate and scale processes in account management.
- Create program goals and related metrics.
- Drive best practices for using our product.
- Assess programs risks.
- Regular contact with our client on daily status of the ongoing program.
- Following up on cross teams to get needed updates of tasks progress.
- Analyzing data for each program vs the normal trends to get insights.
- Preparations for onboarding of new clients.
- Be aware of competition and new market trends.
- Check growth opportunities and revenue generating cross selling existing programs.
- Assess client’s needs and propose relevant campaigns to maximize commissions generated from each client.
- Propose merchants relevant to each customer segment.
- Finding a way forward for each project to maximize commissions.
**Required Skills &Abilities**:
- Excellent communication and presentation skills.
- Adaptability.
- Time Management.
- Multitasking.
- Strong problem solving, analytical and lateral thinking and conflict management skills.
- Leadership and Ownership.
- Customer-centric mindset.
- Data literacy.
- Must be proactive, detail & results oriented.
- Comfortable in a fast-paced, multi-tasked and high energy environment.
**Education &**
**Experience**:
- 2-4 years of experience in marketing and/or account management.
- Degree in Business Administration, Marketing, Economics or a related field.
**Benefits**
- Private Medical Insurance & life cover.
- Transportation & Mobile Allowance Benefit.
- Annual profit share.
- Hybrid working environment.
- Inclusive working environment with enhanced maternity and paternity benefits.
- Work and organizational culture which values learning.
- Regular perks such as company social, wellbeing & CSR events.
- Your Birthday Off.
- Extra day of leave for every year of completion.
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