Sr Quality Evaluator

6 months ago


مصر, Egypt Webhelp Full time

**Training & Quality**

**Location**
- Cairo, Egypt***

Job Title:
Sr Quality Evaluator - Retail Account (Maadi Site)

**Job Description**:

- Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
- Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
- Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and legends documents
- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

**Location**:
EGY Cairo - MB1 Building, Raya Company, Maadi Technology Park, Lasilki Street

Language Requirements:
Time Type:
Full time
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