Application Support Engineer

7 months ago

مصر, Egypt Siemens Full time

**About us**

**Siemens Digital Industries Software - Where today meets tomorrow.**

**Let's make the difference together**

**Meet the team - **Video**:
Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics to deliver better products in the increasingly complex world of chip, board, and system design.

**About the Role**:
**The Story**

There is a unique opportunity to work in a very dynamic team of DFT engineers supporting the industry leading Tessent product Suite. Our recently released product, Tessent Streaming Scan Network (SSN), is helping customers solve the most complex IC test challenges of today and the future. You can be part of the deployment of this breakthrough technology and entire Tessent product suite.

**The Job**:
Siemens EDA is actively seeking an Applications Support Engineer to play a crucial role in delivering technical assistance to our customers using Tessent Design-For-Test products. In this position, you will provide expert guidance, ensuring our customers' success in utilizing our tools effectively. Your responsibilities will involve offering technical support and instructions to customers and field personnel. Collaborating closely with our dedicated team, as well as with Marketing and R&D, you will tackle the intricate testing challenges faced in various ICs, including those in AI, Automotive, microprocessors, medical devices, cellular phones, and more. As a part of the Support Applications Engineering team, you will be the key point of contact for customers, aiding them in overcoming their DFT challenges. This dynamic and globally coordinated team fosters a collaborative environment, where mutual success is paramount - both for our products and our business, and for each team member's growth and achievements. Moreover, you will actively contribute to enhancing the customer experience on our acclaimed support portal: Support Center. At Siemens, we embrace a culture of continuous improvement, where your ideas and feedback will be valued and heard. Your efforts will undoubtedly make a difference as we strive for excellence in customer support and service.

This position can be based remotely from either Poland or Egypt.

**Who You Are**:

- You are excited about starting or continuing your career in a customer facing but highly technical role
- You are continuously look for ways to improve your skills and the tools and processes you use to accomplish your daily work. In previous roles you created new or improved upon existing engineering tasks or processes.
- You have superb communication skills and a high emotional intelligence, with an ability to navigate different frames of reference among many stakeholders. In previous roles you demonstrated good communication skills by presenting results or new concepts to others.
- You might not have worked directly with the end customer, but you like the idea of interacting with customers
- especially highly educated and driven people - is tantalizing
- You own challenges, finding solutions even when it might mean leaving your lane; you can easily find examples of this when asked
- You are flexible and eager to learn new things, but you’re grounded in some experiences that match the challenging role you’re about to take on
- You enjoy multitasking and not doing the same thing repeatedly

**What You’ve Done**:

- You have at least a bachelor’s degree in Electronics, Electrical and Computer. If you have a graduate degree, that’s excellent, and we will compensate accordingly.
- You have a good understanding of the IC design flow and have done DFT implementation for at least 5 years. This experience does not have to be with the Tessent tools, but this is a plus and compensation will reflect this
- You have demonstrated the ability to guide others to a technical solution in the DFT area.
- You are comfortable working in and with teams in many different geographies and technical backgrounds
- You are comfortable communicating your ideas in both written and verbal form and are comfortable with presenting your ideas to a broader audience.

**Working at Siemens Software**:
**Why us?**

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran sta

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