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Application Support Engineer
2 weeks ago
**Job Information**:
Field
- Applications & DataField / Area
- Business Analysis & SupportIndustry
- IT ServicesJob Category
- Application Support AnalystWork Experience
- 1-3 yearsCity
- CairoState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 12577- Workflow & internal process automation prospective understanding.
- Preferred hands-on experience on CRM service.
- Good resolution for mapping between business needs requirements and the system.
- Intermediate level of knowledge of databases maintenance and administration, monitoring, testing and procedures, Performance & tuning, Backup & Recovery.
- Ability to gather requirements and analyze them effectively to give a complete description of the solution or work around.
- Superior Root Cause Analysis for the technical problems in the minimum period of time to minimize the service downtime and enhance the operations SLA.
**Requirements**:
- Bachelor’s degree in a relevant discipline, preferably, Computer Science.
- Good knowledge about ITIL.
- Ability to build constructive relationships with clients.