Application Support Engineer

2 months ago


مصر, Egypt Siemens Digital Industries Software Full time

Siemens Digital Industries Software is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 175 years.

We're looking for an **Application** **Support Engineer** to join our **Global Customer Support and Success** team within **IES** Division in Cairo, Egypt.

**Main Responsibilities**
- Help customers quickly become productive with Automotive Embedded and Networks products.
- Introduce and drive the adoption of tools, features, enhancements, services, thus contributing to the continuous growth of customer support business.
- Assist account teams with struggling customers.
- Provide 1st line support for Automotive Embedded products and some Capital tools.
- Interface with customers and 2nd line support and provide feedback in both directions.
- Engage with existing customers to understand and provide support and guidance for their design and manufacturing methodology and challenges.
- Evaluate customer specific enhancements in beta-state of the software.
- Deliver Training for supported products.
- Help customers to achieve project deadlines by providing support by phone, by electronic means or on-site.
- Capture knowledge for web-based support systems.
- Provide pro-active customer feedback into product marketing and engineering to drive improvement and future evolution of the product line.
- Provide customer advocacy and product supportability to influence product direction and quality.
- Covering support worldwide and assist your colleagues.

**Required skills, knowledge and experience**
- Bachelor’s degree in Computer Engineering, Electronics Engineering or a related technical field.
- Experience in the Automotive electronics industry, which can include Vehicle Network, Infotainment Systems, Driver Information.
- Knowledge of Embedded Systems Development.
- Experience in AUTOSAR would be an advantage.
- Demonstrated ability to build strong rapport and credibility with customers organizations while maintaining a company internal network of contacts.
- Ability and willingness to travel.
- Highly developed communication skills, including the ability to present ideas and share your knowledge with others.

We offer a comprehensive reward package which includes a competitive basic salary and a generous holiday allowance.

Siemens is an equal opportunities employer and do not discriminate unlawfully on any grounds. We are committed to providing access, equal opportunity for individuals with disabilities in employment, its services, programs, and activities.

**#DISW** **#LI-PLM** **#LI-Hybrid** **Job Family**: Customer Services

**Req ID**: 364600



  • مصر, Egypt MigrationIT Full time

    **Job Information**: Field - Applications & DataField / Area - Business Analysis & SupportIndustry - BankingJob Category - Application Support AnalystWork Experience - 1-3 yearsCity - New CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Investigating and handling customers reported Issues, Requests and Inquiries. - Reporting any...


  • مصر, Egypt Novasyte Full time

    Application Support Engineer: What to Expect: - Develop and execute SQL queries to extract and manipulate data from databases. - Monitor and maintain web servers and API integrations, ensuring smooth functioning and responsiveness. - Collaborate with developers and cross-functional teams to identify and resolve technical issues. - Document technical...


  • مصر, Egypt Backend Full time

    Senior Application Support Engineer performs a variety of implementation, deployments, and troubleshooting requiring a wide knowledge of company products, database engines, operating systems. **Responsibilities**: The senior Application Support Engineer, as part of the team, will be responsible for: Execution of DB scripts/extracts as needed. React to High...


  • مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • مصر, Egypt BI-Technologies Full time

    **Join our growing team of achievers and take your career to the next level!**: At BI-Technologies, we all work as one big family. We pursue an environment that sparks achievement enabling people to excel and demonstrate their skills and abilities. Our employees enjoy exposure to vast career opportunities and ongoing development in a workplace where they...


  • مصر, Egypt Siemens Full time

    Siemens Digital Industries Software is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 175 years. We're looking for an **Application **Support Engineer **to join our **Global Customer Support and Success** team within **IES...


  • مصر, Egypt MigrationIT Full time

    **Job Information**: Industry - Health CareField - Applications & DataBudget - EGP 45,000.00Field / Area - Business Analysis & SupportJob Category - Application Support AnalystWork Experience - 5+ yearsCity - CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- - Interact with the Spanish teams to get level 2 and level 3 support when...


  • مصر, Egypt valU Full time

    Company Description **Job Description**: Roles and responsibilities - Providing technical support to teams within the organization, and to external clients when required. - Assisting with systems integrations. - Managing and handling the open tickets through ticketing system. - Maintaining and updating technical documents and procedures. - Identifying and...


  • مصر, Egypt Giza Systems EG Full time

    The WebLogic Database Administrator (DBA) will be responsible for the design, implementation, maintenance, and performance tuning of WebLogic Server environments and associated databases. - Work with team members to resolve more complex or cross technology incidents. - Resolve most technical incidents independently within technical area. **Personal...


  • مصر, Egypt Giza Systems EG Full time

    Manage and maintain database systems to ensure optimal performance and reliability. - Perform routine database maintenance tasks such as backups, restores, and updates. - Troubleshoot and resolve database-related issues in a timely manner. - Collaborate with cross-functional teams to support database requirements for various projects. - Implement and enforce...


  • مصر, Egypt اورنچ مصر Full time

    About the job Senior, Application Development Support Engineer **Purpose of the job** **Duties and responsibilities** - This position will require working with the sales and marketing teams to meet solution sales targets, Business segments and generate gross adds and direct revenue. This involves leading the development of technical solutions, working with...


  • مصر, Egypt Siemens Full time

    **About us** **Siemens Digital Industries Software - Where today meets tomorrow.** **Let's make the difference together!** **Meet the team - **Video**: Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more...


  • مصر, Egypt Orange Full time

    **votre rôle**: **Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Execute changes and task...

  • Application Engineer

    2 months ago


    مصر, Egypt Siemens Full time

    **Siemens Digital Industries Software - Where today meets tomorrow.** **Let's make the difference together!** **Meet the team -** **Video**: Siemens DISW is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 165 years. We are...


  • مصر, Egypt Siemens Full time

    Siemens Digital Industries Software - Where today meets tomorrow. Let's make the difference together! **Meet the team - Video**: Siemens DISW is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 165 years. We're looking for a...


  • مصر, Egypt MigrationIT Full time

    **Job Information**: Field - Applications & DataIndustry - Real EstateCity - CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311**Role and Responsibilities**: - Provide technical support to customers, including troubleshooting and resolving software issues in a timely manner. - Collaborate with cross-functional teams to understand...

  • Application Engineer

    2 months ago


    مصر, Egypt Regency Gate Full time

    Application Engineer is required ( Female) At least 1 year of experience in the field of pumps and Mechanical Whats App 01000060515 To join our professional team as a partner of success not as employees. Please Fill the below Application link **Salary**: E£200.00 - E£250.00 per month Ability to commute/relocate: - Cairo: Reliably commute or planning...


  • مصر, Egypt Siemens Full time

    **Siemens Digital Industries Software - Where today meets tomorrow.** **Let's make the difference together!** **Meet the team -** **Video**: Siemens DISW is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 165 years. We are...

  • Application Support

    3 months ago


    مصر, Egypt FlairsTech Full time

    Details Required Experience 1-2 Department Business Operations & Support Services Career Level Position Location Cairo **Skills**: - Networks CRM Requirements and responsibilities Responsibilities include but not limited to: - Clearly communicate with clients, solicit feedback, and provide periodic status updates. - Engage with technical clients via...


  • مصر, Egypt Egyptian Banks Company Full time

    Investigating and handling customers reported Issues, Requests and Inquiries. - Reporting any production related issue to internal stakeholders. - Maintaining the availability of 24/7 production environments. - Handling the out of work hours calls and notifications related to production issues in addition to planned maintenance activities on production...