Application Support
5 months ago
Details
Required Experience 1-2
Department Business Operations & Support Services
Career Level
Position Location Cairo
**Skills**:
- Networks
CRM
Requirements and responsibilities
Responsibilities include but not limited to:
- Clearly communicate with clients, solicit feedback, and provide periodic status updates.
- Engage with technical clients via various communication channels to guide and fix reported incidents.
- Troubleshoot network issues on a browser and server level and find a resolution.
- Collect and trace events through various types of logs for Root Cause Analysis (RCA).
- Work closely with Success Managers and Professional Services to facilitate priority and escalations timelines.
- Create and maintain technical articles and process documentation.
Skill Requirements:
- Fluent English speaker (Must).
- Bachelor's degree in Computer Science, Engineering, Information Systems and/or technical training or minimum 1 year of relevant experience.
- Excellent communication skills - ability to communicate clearly and concisely in both verbal and written mediums.
- Ability to organize work based on the priorities and policies established and respond within SLAs.
- Hands-on Experience troubleshooting network issues (e.g. TCP/IP, DNS, Redundancy, SSL).
- Familiar with CRMs, Cloud Concepts and Software Integrations.
- Familiar with Windows Servers Administrative Tools (e.g. CMD, Active Directory, MMC).
- Understanding of Enterprise BPX and VoIP Telephony Systems (On-prem and Cloud) is a plus.
- Experience working in Call Center to Support US Regions is preferred.
- Ability to build and maintain collaborative relationships with team members and clients.
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