Sr. IT Application Support

6 months ago


مصر, Egypt MigrationIT Full time

**Job Information**:
Industry
- Health CareField
- Applications & DataBudget
- EGP 45,000.00Field / Area
- Business Analysis & SupportJob Category
- Application Support AnalystWork Experience
- 5+ yearsCity
- CairoState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311-
- Interact with the Spanish teams to get level 2 and level 3 support when needed.
- **LAB**:

- Learn in deeply detail the processes and flows of the LABS in the LIMS system.
- Execute specific tasks to cover level 1 troubleshooting and incident resolution for the LAB.
- Train final users when needed.
- Interact with external LAB systems providers.
- Test the local configurations in the Egypt LIMS.
- Support of the deployment of new releases implemented by the Grifols IT team.
- **BECS (Donors management system)**:

- Learn in deeply detail the processes and flows of the Donor Center process in the BECS.
- Train final users when needed.
- Help in the rollout of new donor centers.
- Test the local configuration for the BECS system.
- Support of the deployment of new releases implemented by the Grifols IT team.
- Translating business requirements into technical ones.
- Obsession by accuracy data and automate process.
- Ability to perform service reports.
- Mitigate risks that might affect donor centers performance or GEPD image.

**Requirements**:

- Bachelor’s degree in Engineering or Bio science.
- Minimum 3 years’ experience in Application Support in Healthcare facilities.
- Minimum 5 years’ experience in IT in multinational organization.
- LAB experience preferred in LIMS systems.
- Experience in programming.
- Autonomous and ability to learn new coding languages and databases.
- SQL Experience.
- Experience in ERP system; SAP experience preferred.



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