Settlement and Corporate Actions Manager
1 week ago
-Job description
**Role Purpose**:
- The Job holder is responsible for the daily operations of Corporate Actions.
- Equity and Fixed income to ensure the best possible Service standards to SSV clients.
**Principal Accountabilities: Key activities and decision making areas**:
- Daily monitoring of market announcements published on newspapers and/ or official market or media channels.
- Ensure that for all corporate actions events and especially those related to voluntary / with options are processed in a timely, complete and accurately manner and released to clients / depository respectively within agreed SLA and before market deadlines.
- Ensure monitoring for receipt of Corporate Action entitlements and where required pro-actively follow-up with the MCDR to ensure receipt of client entitlements on or before due date
- Ensure capturing details of the ordinary/extraordinary assembly meetings onto the system and sending them to our clients including the agenda of the meeting
- Handing dividends, bonus shares and right issues from the point of announcement till the clients get their entitlements
- Calculating Treasury Bills redemption tax.
- To implement efficient internal processes.
- To contribute to the banks' performance culture
- Ensure timely execution of all clients' instructions in light of agreed SLAs, deadlines and time frames.
- Settling the due fees responsibility.
- Monitoring SSV Clients custody fee calculation based on their holdings at the end of each month.
- Preparation of the Daily Settlements Activity reports at the end of day;
- Handling all jobs related to GDR process.
**Customers / Stakeholders**:
- Adhering to Service Level Agreements between the client and SSV.
- Coordination between Corporate Actions / Fixed Income team and other daily operations teams when carrying out client instructions.
- Proactively deal with counterparties to ensure swift and smooth settlement of customer transactions.
- Prepare, review and send all type of invoices to SSV clients.
- Regularly provide the region with a summarized report of all the outstanding fees.
**Leadership & Teamwork**:
- Work collaboratively with other sections in the department to improve service excellence and to ensure customer satisfaction.
- Share business skills and best practices while focusing on gaining and/or strengthening foundational business skills required for other tasks.
- Seizing the opportunities and challenges to contribute to SSV success.
- Acting as a relief to other sections' staff to support business continuity.
- Being fully responsible of most of the billing tasks while seeking guidance from the line manager in the case of introducing new ideas or developing existing tasks, and to escalate cases to him whenever required.
**Operational Effectiveness & Control**:
- Achieve stable and predictable bottom line results through exhibiting high professional standards.
- The role holder will continually assess the operational and regulatory risks associated with the role and inherent in the business.
- Adhere to all relevant procedures and keeping appropriate records.
- Comply with Group Audit and Internal Control standard
- Contribute towards improvement of productivity to improve operational efficiency.
- To maintain HSBC internal control standards.
- Internal Business Process: to be alert to operational risks and losses during the execution of day to day responsibilities. In case of becoming aware of emerging or inadequately controlled operational risk or identification of an operational risk loss, report this to the Line manager, ensuring that it is reported to Local Operational Risk Coordinator.
- Compliance: to protect the good reputation of HSBC Group and to comply with both, the letter and spirit, of all relevant laws, codes, rules, regulations and standards of good market practice and maintain highest standard of conduct at all times
- Adhering to the letter and spirit of internal and external policies, laws, regulations, best practices and recommendations.
- Proactively monitor all overdue suspense accounts by controlling and updating the client’s due fees records and to use the Overdue/Paid Charge report and charge accounts balance report to control the settlement process for all Overdue/Paid fees.
**Major Challenges**:
- Responding to queries from the clients, in line with the agreed SLA’s form an integral part of the role.
- Maintaining high degree of interpersonal skills.
- Alignment with HSBC global, regional and local strategy in light of the MDR recently reviewed and the results of the global investor's day.
- Alignment with HSBC values, business principles and behaviors announced on HSBC Behavior Guide.
- Adhering to the letter and spirit of internal and external policies, laws, regulations, best practices and recommendations.
- Meeting internal as well as external market deadlines.
- Maintaining high level of customer satisfaction.
- Alignment of Central depository, CBE records and SSV cli
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