L2 Support Engineer
4 weeks ago
**Purpose of the position**
- Own projects, solutions, and key responsibilities within a larger business initiative
- Handle business-critical IT tasks and systems that provide commercial advantage in a global marketplace
- Enable faster and smarter business processes and implement analytics for meaningful insights
- Nurture dependable IT infrastructure and networking that’s always up and running
- Partner with internal and external partners to communicate project status, activities, and achievements
**Responsibilities & duties**
- Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
- Monitor datacentre health using pre existing management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed
Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments
- Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
- Perform routine/scheduled audits of the systems, including all backups
**Work experience & skills**
- Bachelor’s degree in technology or computer science
- Proven work experience in IT
- Experience with or knowledge of programming languages and operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching
- Expertise in creating, analysing, and repairing large-scale distributed systems
- Creating volumes, assigning to servers and remote replication
**Job Types**: Full-time, Contract, Permanent
**Salary**: E£4,000.00 - E£6,000.00 per month
Application Question(s):
- Do you have Bachelor’s degree in technology or computer science?
- Do you have
- Experience with or knowledge of programming languages and operating systems?
- How many years do u have exp in Windows Servers, IIS &
Desktop PC's?
- How many YRS do you have on Trouble shooting of
User End Issue?
- Do you have good exp in Active Directory, DNS, Exchange, Firewall?
- Are you Egyptian? living in Egypt?
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
-
L2 Lead Support Engineer
2 weeks ago
مصر, Egypt Integrant Full timeWE ARE HIRING! Integrant Inc, is hiring for "**L2 Lead Support Engineer**" with below responsibilities: - Troubleshoot and resolve complex technical issues related to hardware, software, and network systems - Escalate technical issues to Level 3 support or other technical teams as necessary - Document technical solutions and create knowledge base articles...
-
L2 Technical Support
2 weeks ago
مصر, Egypt FlairsTech Full timeDetails Required Experience 2 year - Department Customer Operations - Career Level1 Position Location maadi **Skills**: Sql server Linux Requirements and responsibilities **L2 Technical Support Specialist**: **Key Responsibilities**: - L2 Technical support Specialist - Handle escalations and complex issues - HW and SW troubleshooting **Job** **Desired...
-
L2 Euc Engineer
3 weeks ago
مصر, Egypt WebBeds Full time**Who are WebBeds?** WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online...
-
Engineer Ii, Customer Support
4 weeks ago
مصر, Egypt Arrow Electronics, Inc. Full timePosition: Engineer II, Customer Support **Job Description**: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Acknowledging and resolving customer complaints. Communicating and coordinating with colleagues as necessary, distributing and replying L2 for all kind of...
-
L2 Support Engineer
2 weeks ago
مصر, Egypt DXC Technology Full timeJob Summary **Responsibilities**: - Performance of regular scheduled service and maintenance compliance checks on modern SaaS solution - Eyes on glass monitoring services using Cloud Watch and Dynatrace - Log parsing and analysis - Reactive support - show Analytical approach to problem solving, responding to incidents and returning services to an...
-
Senior Tech Support Engineer
4 weeks ago
مصر, Egypt Orange Business Full time**About the role**: **Job Purpose**: The Senior Tech Support Engineer is responsible for quality and overall skills enhancement of the team. **Key Activities & Deliverables**: - Acts as escalation level within the team - Create, validate, and update process documents and knowledge documents - Technical knowledge and overall skills enhancement - Coordinate...
-
L2 Offer Referent
4 weeks ago
مصر, Egypt Orange Business Services Full time**About the role**: Entry point for operational request to L2 per offer Entry point per offer for the Service Owner for all life-cycle management (in particular regarding change management and incidents) Technical OPS lead for all P1 incident/ crisis in liaison with all L2 OPS, L3 offer referent, Service owner and other stakeholders Contribute to...
-
Technical Support Engineer
3 weeks ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Technical Support Engineer - Premier (Attaching CVs is a MUST) **Job Description**: The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal...
-
L2 Technical Support Specialist
2 weeks ago
مصر, Egypt FlairsTech Full timeDetails Required Experience 1 year - Department Customer Operations - Career Level1 Position Location maadi **Skills**: Sql server CSS HTML AWS Requirements and responsibilities **L2 Technical Support Specialist**: **Key Responsibilities**: - Provide accurate and timely responses and resolutions to cases assigned to him according to the SLA. - High...
-
Service Delivery Engineer L2
3 weeks ago
مصر, Egypt Paymentology Full timePaymentology is creating a "Follow the Sun" approach to our Global Support Services in response to the company's global growth and product expansion. We are searching for L2 Support Engineers situated in Middle East to ensure that our clients receive outstanding service around the clock and that incoming queries/incidents are resolved...
-
مصر, Egypt Orange Business Services Full time**About the role**: **Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level...
-
مصر, Egypt Orange Business Services Full time**Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level technical support...
-
Application Support and Cloud Ops Engineer
4 weeks ago
مصر, Egypt Orange Full time**votre rôle**: **Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Execute changes and task...
-
Technical Support Specialist
2 weeks ago
مصر, Egypt FlairsTech Full timeDetails Required Experience 1 year - Department Customer Operations - Career Level1 Position Location maadi **Skills**: Jira Networks Microsoft SQL Requirements and responsibilities **L2 Technical Support Specialist**: **Key Responsibilities**: - Strong Escalating and de-escalating skills. Locate the right support articles and troubleshooting...
-
Noc Specialist L2
2 weeks ago
مصر, Egypt NCR Full timeAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. NCR Corporation Position...
-
Network Support Engineer
2 weeks ago
مصر, Egypt NCR Full timeAbout NCR NCR Corporation (NYSE: NCR) is a leading software - and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Title: Network Support Engineer Grade:...
-
مصر, Egypt Orange Business Full time**About the role**: **Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level...
-
French App Support and Cloud Operations Engineer
3 weeks ago
مصر, Egypt Orange Business Services Full time**About the role**: **About you**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): - handle, diagnose and route in real-time incoming trouble tickets - responsible for 2nd level technical support and escalation - communicate planned/unplanned outages to end users - provide workarounds for major...
-
L3 Systems Engineer
2 weeks ago
مصر, Egypt Orange Business Services Full time**About the role**: **Job Purpose**: Provide Level-3 (Expert) support of virtualization, storage and hyperconvergence solutions Design, Implement and integrate open hybrid cloud technologies for ACUD project Provide Knowledge Transfer to the Level-2 teams Product Industrialization (Market watch, Product Study, Release Management, L2 Knowledge Transfer,...
-
IT Technical Support
4 weeks ago
مصر, Egypt Information Dynamics Full timeL1 & L2 -Technical Support Fresh Graduation/ 2-3 YRS Exp only - Proficient with windows OS \ Mac OS \ Servers and basic Linux. - Sound knowledge of MS Office versions and configuration. - Monitor and manage system alerts and notifications and respond accordingly through service tickets. - Installation, configuration and troubleshooting of Servers /...