L2 Support Engineer

4 weeks ago


مصر, Egypt Information Dynamics- Egypt Branch Full time

**Purpose of the position**
- Own projects, solutions, and key responsibilities within a larger business initiative
- Handle business-critical IT tasks and systems that provide commercial advantage in a global marketplace
- Enable faster and smarter business processes and implement analytics for meaningful insights
- Nurture dependable IT infrastructure and networking that’s always up and running
- Partner with internal and external partners to communicate project status, activities, and achievements

**Responsibilities & duties**
- Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
- Monitor datacentre health using pre existing management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed

Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments
- Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
- Perform routine/scheduled audits of the systems, including all backups

**Work experience & skills**
- Bachelor’s degree in technology or computer science
- Proven work experience in IT
- Experience with or knowledge of programming languages and operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching
- Expertise in creating, analysing, and repairing large-scale distributed systems
- Creating volumes, assigning to servers and remote replication

**Job Types**: Full-time, Contract, Permanent

**Salary**: E£4,000.00 - E£6,000.00 per month

Application Question(s):

- Do you have Bachelor’s degree in technology or computer science?
- Do you have
- Experience with or knowledge of programming languages and operating systems?
- How many years do u have exp in Windows Servers, IIS &
Desktop PC's?
- How many YRS do you have on Trouble shooting of

User End Issue?
- Do you have good exp in Active Directory, DNS, Exchange, Firewall?
- Are you Egyptian? living in Egypt?

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)



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