Europe Itsm Process Expert

3 days ago

مصر, Egypt PepsiCo Full time

**Overview**

Within IT, the Europe IT Service Management team leads the maturation and governance of key IT support processes and provides performance insights to drive continuous service improvements. Our processes, services, and tools serve as a key entry point for an extensive set of IT and non-IT users seeking and providing support of IT services and products across the globe for PepsiCo.

Sector SM Process Manager work across the European sector overseeing the governance and execution of ITIL processes for Europe, working with the other Service Management process areas. This role will work closely with all IT functions (CTO and Sector CIO) to ensure alignment to global process, KPI’s, collect feedback, and identify service improvement opportunities.

**Responsibilities**

**What will you work on**:

- Responsible for governance of ITSM processes across the Europe sector.
- Ensures the correct use of the ITSM Management processes in accordance with the global requirements in Sector;
- Working with PepsiCo IT Backline teams on changes and transformations for all ITSM practices that impact ITSM processes.
- Ensuring all controls and standards are met
- Owning remediation of any control issues that arise from the Europe sector
- Work with global process owners, sectors process managers and third parties that provide ITSM services to ensure compliance and completeness of underlying data
- Single point of contact for the Europe sector for ITSM processes.
- Contributes to Global process reviews with counterparts from all PepsiCo Sectors
- Supports and owns process Continuous Improvement development actions when assigned by the Global Practice owner
- Responsible for creation/correction/retirement Services and Service Offerings in SN builder.
- Collaborate with Global GPO/GPL. Identify process improvement opportunities - share challenges and identify enhancements. Provide Sector perspective/alignment on Global meetings.
- Contributes to the design of and supports implementation of Service Management processes, tools and Upgrades
- Develop reporting, analysis of trends and deriving insights regarding the Configuration Management space.

***

**Qualifications**

**Who are we looking for?**

With strong communication and organizational skills with the ability to deal with ambiguity while juggling multiple priorities and projects at the same time
- Bachelor's degree in IT or related professional experience in field
- 3-5 years Prior experience within Service Management, facilitating reviews and leading remediation activities.
- 2-3 years ITIL Foundations Certification preferred
- Help Desk Support and/or ITSM process management experience required
- Deployment, Governance experience preferred
- Strong customer relationship skill and deep understanding of the ways of working collaboratively
- Strong analytical, facilitation & problem solving skills to enable the identification & proactive management of ITSM process issues
- Proven leader & decision maker with strong written and oral skills, and ability to articulate persuasive & intuitive positions
- Positive working attitude with a sense of ownership and urgency.
- Ability to work efficiently under pressure with mínimal supervision.
- Excellent oral communication skills with the ability to communicate effectively across technology
- Excellent written communication skills and ability to compose notifications with concise business and technical details within a short period of time.
- Ability to work as part of a sector team virtually across countries and timezones.
- Ability to multi-task and prioritize amongst multiple ongoing issues.
- Assertive and fearless. Not afraid to speak-up and call time-out to reset recovery efforts.
- Working knowledge on PICT Controls preferred.
- Excellent communication, documentation, and presentation skills, including the ability to communicate and listen effectively within all levels of the organization, including executive management and key client stakeholders.
- Strong relationship management skills with business partners and third parties.
- Good command of English written and spoken
- An appetite for continuous improvement and adding value to the business
- Demonstrated client focus & service oriented attitude with a high attention to details.

What can you expect from us:

- _ Competitive compensation package_
- _ A flexible work environment that promotes a healthy balance between personal and professional life_
- _ A dynamic and inclusive culture_
- _ A support team that will foster your professional growth and development_
- _ Opportunity to work with relevant and impactful projects for the business_
- _ Opportunity to give back to the community with our volunteer programs_

  • Itsm Team Leader

    5 days ago

    مصر, Egypt Giza Systems EG Full time

    Lead the design, implementation, and deployment of ITSM and ITOM solutions for our clients, ensuring alignment with their business objectives and requirements. - Collaborate with clients and project stakeholders to gather requirements, analyze business processes, and identify opportunities for process optimization and automation. - Configure and customize...

  • HR PMO

    5 days ago

    مصر, Egypt Orange Business Full time

    **About the role**: The incumbent will lead the HR project office for the Europe region. Drive and implement global and cross-regional initiatives, programs and synergies, with the objective to provide solutions to the business and HR. Support the Head of HR for Europe and represent Europe in discussions and projects. Improve regional HR’s effectiveness...

  • Digital Itsm Consultant vois

    2 days ago

    مصر, Egypt Vodafone Full time

    **Role purpose**: to drive, design, implement and support the Network Ticketing system based on Remedy/Helix technology thatt will manage the whole NW indicent and change items within different Local markets and Vodafone Group as part of Gamma strategy Supports vision and strategy for Zero touch Operartions and relevant contribution to cross domain projects...

  • Sales Role

    1 week ago

    مصر, Egypt Silverlight Research Expert Network Full time

    **About The company** We are hiring for Silverlight Research Expert Network. The company is a fast growing knowledge research firm headquartered in London with teams globally across Americas, Eastern Europe, Turkey Middle East, and Asia. Our clients include many of the largest Tier 1 global investment banks, private equity funds, hedge funds, corporates and...

  • Sales Role

    7 days ago

    مصر, Egypt Silverlight Research Expert Network Full time

    **About The company** The company is a fast growing knowledge research firm headquartered in London with teams globally across Americas, Eastern Europe, Turkey Middle East, and Asia. Our clients include many of the largest Tier 1 global investment banks, private equity funds, hedge funds, corporates and consultancies. They are leading decision makers at...

  • Europe Procurement Control

    3 days ago

    مصر, Egypt PepsiCo Full time

    **Responsibilities**: - Manage Europe Procurement owned contracts in the European contract management system (MyContracts/Selectica) by reviewing supply contracts and ensure (1) contracts comply to GP Policies, Europe Sector Policies and SwissCo guidlines (2) contract information is maintained accurately in the contract management system (3) the approval...

  • Europe Procurement Control

    3 days ago

    مصر, Egypt PepsiCo Full time

    **Responsibilities**: - Responsible for timely and accurate data collection, data analysis and managing calculations on Europe Procurement managed contracts payment terms and Year end payment clause. Preparation and distribution of the data files, consolidate feedback and follow up on queries and discrepancies. - Reconciliation of payment terms between...

  • Senior Software Engineer

    4 days ago

    مصر, Egypt Vodafone Full time

    **Long Description**: **Role purpose**: Providing Global IT service development and integration of ServiceNow backend components with Vodafone Group platforms. ServiceNow is an easy‐to‐use service management solution that works with intelligent workflows on cloud‐based platform. Delivering services used by Vodafone customers to increase productivity,...

  • Process Lead

    3 days ago

    مصر, Egypt Unilever Full time

    About the Vision Run by Unilever, the Employee Experience (EX) Operational Hubs support the markets by delivering responsive and efficient operational excellence, leveraging automation, innovation & continuous improvement. To create an operational Powerhouse for Employee Experience Organization by centralizing capabilities, skills, and process automation to...

  • Process Specialist

    3 weeks ago

    مصر, Egypt Novartis Full time

    Shift Lead II -Represent production management to the team members and promote Novartis values within the team -Line responsibility and shift walkthrough -Engage and motivate the team and delivers strong results with an empowered team -Process Expert -Provide front line expert support for all process-specific issues to production -Act as Subject Matter...

  • Infrastructure Service Delivery Senior Analyst

    2 weeks ago

    مصر, Egypt PepsiCo Full time

    **Overview** - Leads the execution of the global operations model for end-to-end IT support, implementing best practices on support services delivery and covering compliance of service level agreements with extended teams and business end users. Coordinates and priortizes the support work, ensuring alignment between all IT service areas (Global and Sector)...

  • Infrastructure Service Delivery Senior Analyst

    1 week ago

    مصر, Egypt PepsiCo Full time

    Overview: - Leads the execution of the global operations model for end-to-end IT support, implementing best practices on support services delivery and covering compliance of service level agreements with extended teams and business end users. - Coordinates and priortizes the support work, ensuring alignment between all IT service areas (Global and Sector)...

  • Data Automation Expert

    2 weeks ago

    مصر, Egypt Orange Full time

    **About the role**: In the scope of Orange Business Services offers development, the Data and Automation expert is involved in automation projects related to new service creation or service improvement plans. He/she delivers end to end automated delivery solutions to - Increase operations efficiency - Avoid manual tasks - Reduce Time to Deliver - Improve...

  • Expert Service Operations

    3 days ago

    مصر, Egypt SITA Switzerland Sarl Full time

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** - As an Expert Service Operations, you will Work with process owners to develop operational improvement plans against SITA business expectations and customer requirements in line with Lean and Six Sigma...

  • Network Security Engineer

    2 days ago

    مصر, Egypt Vodafone Full time

    **Description**: Role purpose Responsible for the overall High/Low Level Design and working configuration for the network security capabilities that support reliable and secure hosted and collaborative services across the whole Vodafone business, mainly focused Data Center and Office network environments. Assure the Integrity, Confidentiality and...

  • Senior Data Engineer

    1 week ago

    مصر, Egypt Vodafone Full time

    **Long Description**: - Role purpose: to drive, engineer, implement and support ITSM tools platform, that will manage the whole Vodafone Group central monitoring systems within different Local markets and Vodafone Group as part of Mega project managed by TSSC Key accountabilities and decision ownership: - Accountable for the installation, set-up, build and...

  • Solution Expert

    1 day ago

    مصر, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Solution Expert for one of our partners, a very well-known company. **Job Summary**: The Solution Expert develops, implements and coordinates plans and procedures for effectively identifying and managing adaptations of product designs. S/he will help end users by resolving IT related issues, including...

  • Ms Dynamics 365 Operations

    4 days ago

    مصر, Egypt Seintiv talent solutions Full time

    Responsibilities Take a part in support and development of implemented D365 F&O solution as Operations support consultant from customer side, including: - Work with ITSM solution (Jira) to track and keep under control all assigned tickets - Resolve user issues on the first support line with the best quality within tight deadlines in agile multitasking...

  • Communication Expert

    24 hours ago

    مصر, Egypt Emprego EG Full time

    GDSI Ltd has been shortlisted for the EU-funded project entitled " **Med Dialogue for Rights and Equality II - Civil Society Facility South".** The **overall objective **is to foster and promote a functioning pluralistic and participatory democracy in the Southern Neighbourhood countries. **The specific objectives (Outcomes) **of this contract are as...

  • Lead, Operations

    3 weeks ago

    مصر, Egypt اورنچ مصر Full time

    About the job Lead, Operations - ICT **Join Orange Egypt as our Lead, Operations - ICT!** Are you ready to take charge of our technical support and incident management operations? At Orange Egypt, we're seeking a proactive and dynamic individual to lead our team in ensuring the smooth functioning of our ICT infrastructure. Here's what you'll be doing: -...