Itsm Team Leader
4 days ago
Lead the design, implementation, and deployment of ITSM and ITOM solutions for our clients, ensuring alignment with their business objectives and requirements.
- Collaborate with clients and project stakeholders to gather requirements, analyze business processes, and identify opportunities for process optimization and automation.
- Configure and customize ITOM modules, including Service Mapping, Discovery, Event Management, and Operational Intelligence, to meet client-specific needs.
- Ensure services and tools are consistently deployed, executed, measured, monitored, and improved for ITSM Modules like Incident Management, Problem Management, Change Management, Asset Management, Configuration Management (CMDB), Capacity Management, Service Catalog, etc.
- Preparing technical proposals.
- Develop technical specifications, workflows, and integration requirements.
- Provide leadership and guidance to the technical team, fostering a collaborative and high-performance work environment.
- Conduct training sessions and knowledge transfer activities to enable client teams to effectively use and maintain the implemented solutions.
**Personal Skills**:
- Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve complex technical issues.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with clients and project teams
**Technical Skills**:
- Minimum 8 years of experience with multi-vendor ITSM and ITOM tools like ( BMC, ServiceNow, ManageEngine, Microfocus, etc).
- Strong knowledge of IT Service Management (ITSM) processes and frameworks (ITIL, COBIT, etc.).
- Hands-on experience in designing and configuring ITSM and ITOM solutions in multi-vendor platforms.
- Familiarity with IT operations and infrastructure management concepts, including network devices, servers, databases, and cloud environments.
- Experience with CMDB and integration with third-party tools and systems.
**Job Details**:
Job Location
Cairo, Egypt
Company Industry
System Integrator
Company Type
Employer (Private Sector)
Job Role
Engineering
Job Division
Business Continuity
Technical
Career Level
Management
Years of Experience
Min: 8
Degree
Bachelor's degree
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