Itsm Team Leader

4 days ago


مصر, Egypt Giza Systems EG Full time

Lead the design, implementation, and deployment of ITSM and ITOM solutions for our clients, ensuring alignment with their business objectives and requirements.
- Collaborate with clients and project stakeholders to gather requirements, analyze business processes, and identify opportunities for process optimization and automation.
- Configure and customize ITOM modules, including Service Mapping, Discovery, Event Management, and Operational Intelligence, to meet client-specific needs.
- Ensure services and tools are consistently deployed, executed, measured, monitored, and improved for ITSM Modules like Incident Management, Problem Management, Change Management, Asset Management, Configuration Management (CMDB), Capacity Management, Service Catalog, etc.
- Preparing technical proposals.
- Develop technical specifications, workflows, and integration requirements.
- Provide leadership and guidance to the technical team, fostering a collaborative and high-performance work environment.
- Conduct training sessions and knowledge transfer activities to enable client teams to effectively use and maintain the implemented solutions.

**Personal Skills**:

- Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve complex technical issues.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with clients and project teams

**Technical Skills**:

- Minimum 8 years of experience with multi-vendor ITSM and ITOM tools like ( BMC, ServiceNow, ManageEngine, Microfocus, etc).
- Strong knowledge of IT Service Management (ITSM) processes and frameworks (ITIL, COBIT, etc.).
- Hands-on experience in designing and configuring ITSM and ITOM solutions in multi-vendor platforms.
- Familiarity with IT operations and infrastructure management concepts, including network devices, servers, databases, and cloud environments.
- Experience with CMDB and integration with third-party tools and systems.

**Job Details**:
Job Location

Cairo, Egypt

Company Industry

System Integrator

Company Type

Employer (Private Sector)

Job Role

Engineering

Job Division

Business Continuity
Technical

Career Level

Management

Years of Experience

Min: 8

Degree

Bachelor's degree



  • مصر, Egypt PepsiCo Full time

    **Overview** Within IT, the Europe IT Service Management team leads the maturation and governance of key IT support processes and provides performance insights to drive continuous service improvements. Our processes, services, and tools serve as a key entry point for an extensive set of IT and non-IT users seeking and providing support of IT services and...

  • IT Data Network

    3 weeks ago


    مصر, Egypt Vodafone Full time

    **Role purpose**: This role is part of the centralised IT team in Vodafone Shared Services. The Data NW & Voice Sr. Team lead owns, supports and manages VSS Network & Voice connectivity domains for the entire VOIS EG organisation, The role is responsible to ensure scalability, sustainability, consistency in VOIS wide Network and compliancy to Vodafone Group...

  • Deputy Team Leader

    3 days ago


    مصر, Egypt NSCE - North South Consultants Exchange Full time

    **Description**: **Responsibilities and Key Tasks**: - Assist the Team Leader in liaison activities with Client and stakeholders. - Assume responsibilities of the Team Leader in coordination with the Team Leader, when he will be working on part time basis. This is dependent on the final collaboration modality to be adopted between Team Leader and Deputy...


  • مصر, Egypt outsourcing 4 you Full time

    We're Hiring! A Team Leader, to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. **Responsibilities**: - Create an inspiring team environment. - Set clear team goals. - Monitor team performance and report on metrics. - Motivate team members. - Discover training...


  • مصر, Egypt SYE English Community Full time

    **SYE English community** is hiring **"Telesales Team Leader"** Monitoring telesales and moderation team performance and motivating them to reach targets. Achieving sales targets and department goals. Providing continuous reporting on sales forecast Coaching the team members and increasing their sales skills and performance. Updating all internal systems to...


  • مصر, Egypt outsourcing 4 you Full time

    We're Hiring! A Team Leader, to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. **Responsibilities**: - Create an inspiring team environment. - Set clear team goals. - Monitor team performance and report on metrics. - Motivate team members. - Discover training...

  • Team Leader

    2 days ago


    مصر, Egypt Transcom WorldWide Full time

    **Location**:Egypt, Cairo **Job category**:Operations **Language**: Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media,...


  • مصر, Egypt iSchool Full time

    iSchool is a leading EdTech platform that provides online coding and artificial intelligence courses for students aged 6 to 18. As an Operations Team Leader at iSchool, you will play a key role in managing and coordinating the day-to-day operations of our organization. You will lead a team of operations associates, ensuring that all administrative tasks are...

  • Team Leader

    2 days ago


    مصر, Egypt Transcom WorldWide Full time

    **Location**:Egypt, Cairo **Job category**:Operations **Language**:French Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social...

  • .NET Team Leader

    7 days ago


    مصر, Egypt CrossWorkers Full time

    **.Net Team Leader for International customer** **Title: Software Development Team Leader -.Net** **Industry: IT Software** **Reporting Line: Team Leader/SDS & Client (POC)** **Position Type: Full Time** **Level: Team Leader** **Location: Cairo Office, New Cairo** **About the job**:You have a strong background as a.Net Team Leader and you have ambitions to...


  • مصر, Egypt Tagaddod Full time

    Tagaddod is a tech platform that is on a mission to empower individuals and communities to build sustainable impact and income through waste collection. Our vision is to leverage data, technology and logistics to support worldwide energy security and waste elimination. We are seeking an On Ground Team Leader to join our team in the Renewables & Environment...


  • مصر, Egypt PBSC Full time

    We are looking for Team Leaders who can provide not only superior customer experience but can also demonstrate operational excellence (service level, quality, productivity, policy adherence, etc. - Optimize CSRs performance from both a quality and efficiency perspective - Provides statistical and performance feedback and coaching on a regular basis for each...

  • Gym Branch Manager

    2 days ago


    مصر, Egypt Leader Gym Full time

    Leader Gym is Hiring Qualified Gym Branche Manager - Good Communication Skills - Good at Handling Teams - Leadership **Salary**: E£3,000.00 - E£10,000.00 per month Ability to commute/relocate: - Alexandria: Reliably commute or planning to relocate before starting work (required)

  • Sales Team Leader

    14 hours ago


    مصر, Egypt Antifat Full time

    Antifat is looking to hire a Sales Team Leader. **Responsibilities** - Build a sweeping sales strategy to meet quotas, manage a team of sales professionals, and oversee the financial success of the department. - Responsible for coordinating the sales department, supporting management, and ensuring sales quotas are reached. - Solving customer complaints and...


  • مصر, Egypt Sarmad Full time

    We are looking for a qualified Mobile Development Team Leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act...


  • مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Team Leader, Operations (DE,FR,EN) **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and...


  • مصر, Egypt Mrsool | مرسول Full time

    responsible for monitoring and supervising the team achieve the organization's objectives. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the team's potential. To be successful as a...

  • .NET Team Leader

    14 hours ago


    مصر, Egypt CrossWorkers Full time

    **.Net Team Leader for International customer** **Title: Software Development Team Leader -.Net** **Industry: IT Software** **Reporting Line: Team Leader/SDS & Client (POC)** **Position Type: Full Time** **Level: Team Leader** **Location: Cairo Office, New Cairo** **About the job**:You have a strong background as a.Net Team Leader and you have...

  • On-ground Team Leader

    3 weeks ago


    مصر, Egypt Tagaddod Full time

    We are looking for an On-Ground Team Leader to join us at Tagaddod. **Responsibilities**: - Daily count and checking inventory at warehouse. - Following up on inventory process in and out. - Checking safety and minimum stock benchmarks at the FP. - Tracking damage & expiry dates for all FP products. - Follow up on a daily basis of Raw & Packaging...


  • مصر, Egypt Worood.Co Full time

    **A leading Hijab brand is hiring**: **Job Title: Social Media Team Leader** Job Description: As a Social Media Team Leader, you will play a crucial role in leading a team of social media moderators and driving the brand's presence across various social media platforms. You will be responsible for creating and implementing effective social media strategies...