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Digital Itsm Consultant vois

1 month ago

مصر, Egypt Vodafone Full time

**Role purpose**:
to drive, design, implement and support the Network Ticketing system based on Remedy/Helix technology thatt will manage the whole NW indicent and change items within different Local markets and Vodafone Group as part of Gamma strategy

Supports vision and strategy for Zero touch Operartions and relevant contribution to cross domain projects and programs.
Evangelist for golden rules of systemamic reuse, standard tools, always on and security by design.

Relevant contribution to cross domain projects and programs with multi-discipline and multinational character

**Key accountabilities and decision ownership**:

- Accountable for technical delivery of ndew processes and new markets in central NW Helix
- Works as senior analyst and responsible for technical designs.
- Works with Product owner for strategy and blueplint
- Interacts with the business stakeholders and process owners
- Involved in bidding process and pre-sale activities
- Works as a senior developer for specific challenge.

**Core competencies, knowledge and experience**:

- 6-8 Overall years of experience in Remedy/Helix and a minimum of 5 years working in Network environments
- Proficient in ITIL methodology and especially change and configuration management processes
- Good analytical and problem-solving skills and ability to deliver excellent results and deliverables within projects and programmes.
- Excellent documenting and oral presentation skills.
- Ability to work in a complex ecosystem and manage priorities accordingly.

**Must have technical / professional qualifications**:

- Essentials- Extensive technical knowledge in Remedy/Helix as developer and solution design
- ITIL and ITSM proficient. Knowledge of BMC Remedy
- Technical expertise in TMForum API
- Ability to work with business partners and stakeholders to help define requirements and

Desired
- Solid understanding of virtualization, containerization, and cloud technologies
- Experience with producing business cases, UML & Service modelling, or Business Process Modelling experience.
- Demonstrated experience developing system integration and automation capability to improve operational response time and accuracy in diagnosing and resolving issues.
- Demonstrated ability to evaluate system efficiency, develop system performance metrics, and drive continual process improvement of IT/network management systems.

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