Ms Dynamics 365 Operations

4 days ago


مصر, Egypt Seintiv talent solutions Full time

Responsibilities

Take a part in support and development of implemented D365 F&O solution as Operations support

consultant from customer side, including:

- Work with ITSM solution (Jira) to track and keep under control all assigned tickets
- Resolve user issues on the first support line with the best quality within tight deadlines in agile

multitasking project environment
- Escalate tickets that can’t be solved without any delay
- Collaborate with team members from business customer, partner and business users to provide

the fastest resolving of user’s issues with the best quality
- Customize D365 F&O solution (Finance & Operations)
- Work with Azure DevOps
- Create and update project documentation (FD’s, user guides, training materials, other documents

if needed)
- Build trusting relationship with business users and team members, collect any feedback and

develop yourself accordingly
- Perform other tasks related to the project

Keep processes of support and development streamlined and find processes improvement areas.

**Qualifications**:

- Bachelor's degree in information technology, computer science, software engineering, or a related

field
- Minimum 2 years’ experience in MS enterprise solutions implementation and/or support
- Proven track of implementation and/or support D365 F&O cloud solution as a consultant
- Understanding of D365 F&O solution architecture (Finance and Operations)
- Understanding of project management (Approaches, Common stages, Stakeholders, Schedule)
- Hands-on experience in creating project documents (FD’s, User Manuals, Training materials, etc.)
- Hands-on experience in customizing Dynamics solutions
- Hands-on experience in support of users on-site and remotely, including working with ITSM

solutions and conducting training sessions
- Hands-on experience in DevOps processes (Azure preferred)
- Professional Certificates preferred
- Excellent English is a mus

**Salary**: E£50,000.00 - E£61,797.00 per month

**Experience**:

- MS Dynamics 365: 2 years (preferred)
- D365 SCM: 2 years (preferred)



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